Patient Care Representative/Technologist Aide

Shields; Winchester, Northern (MA, KY); Hybrid; USD 23,000 - 40,000; Part time

Benefits offered by this job

Benefits

Job summary

Shields Health Care Group is seeking a Patient Care Representative/Tech Aide on a per diem basis. You will greet patients, collect copays, assist with IPad check-in, and coordinate language services as needed.

You will also support technologists and radiologists to ensure smooth patient flow and maintain strict confidentiality in all patient interactions. The role requires CPR certification, strong communication and computer skills, and careful data entry.

Qualifications

• High School Diploma required.
• CPR certification required.
• Excellent communication and computer skills essential.
• Attention to detail and typing accuracy required.

Responsibilities

• Greet patients and collect copay/deductible amounts.
• Assist patients with iPad check-in and troubleshoot as needed.
• Identify when language services are required and coordinate.
• Distribute films/CDs while maintaining HIPAA and privacy policies.
• Collaborate with technologists/radiologists to maintain patient flow.
• Process mail and deliveries.
• Prepare setup for next day\'s schedule and flag issues.
• Maintain confidentiality of all patient groups.
• Verify information in systems and assist in data entry.
• Respond to scheduling emergencies professionally.
• Support Customer Care with machine utilization and waitlists.
• Address patient and doctor concerns accurately and efficiently.
• Keep management informed of situations affecting operations.
• Stay updated on policy/procedure changes.

Skills

Excellent communication

Computer proficiency

Attention to detail

Typing accuracy

Multi-tasking

Education

High School Diploma

Job description

**Job Summary:**The Patient Care Representative/Tech Aide will contribute to the goals of Shields Health Care Group by providing exceptional customer service with professionalism, efficiency and accuracy. This is a per diem role.**Job Description:****What you will do*** Greet patients, collect necessary copay/deductible/co ins and explain the consent form to be completed.* Assist patients with Ipad check in process, ability to trouble shoot and provide feedback* Ability to recognize and utilize when language services are needed* Distribute films/CDs as required, while maintaining HIPAA and the Patient Privacy Policy.* Work in collaboration with technologists/radiologists to ensure proper patient flow.* Process outgoing and incoming US and inter-office mail and UPS deliveries.* Prepare set up for next day’s appointment schedule and communicate any potential issues* Provide and respect confidentiality of all customer groups.* Verify and enter necessary information into our systems.* Respond appropriately to scheduling emergency patient situations.* Support Customer Care with machine utilization by filling the template (Utilizing waitlist and hold list)* Answer patient and doctor concerns with accuracy, efficiency and in a professional manner.* Keep management informed of situations and conditions with potential impact on the company, particular department(s) or customer group.* Remain current on any changes in policies or procedures that modify daily work functions.* Assists In patient interview process* Assists in preparing patient scan room* Maintain co pay/petty cash accuracy and make daily bank deposits* Performs other related duties as required**Required Qualifications****What you need:*** High School Diploma required* Must be CPR certified* Excellent communication skills and computer proficiency required* Attention to detail and typing accuracy required* Ability to follow instructions with minimal supervision* Proven ability to multi task and exceed customer expectations is required* Ability to sit for extended periods of time while simultaneously performing data entry and information intake via phone. Can be met with or without reasonable accommodation.**Preferred Qualifications:*** Medical office or healthcare administration courses preferred* Knowledge of anatomy, medical terminology and insurance requirements is preferred.**Additional Job Description:**Pay range for this position is $17-29/hr + benefits. Individual pay is based on skills, experience, and other relevant factors.It is not intended that this Job Description include all details of the work functions of this position. The incumbent will perform work of a lower or equivalent classification as required or directed, and work of higher classification for training and development purposes or as situationally warranted.