Patient Care Representative / Tech Aide

Shields Health; Marlborough (MA); On-site; USD 23,000 - 40,000; Full time

Job summary

Shields Health is seeking a Patient Care Representative/Tech Aide in Marlborough, MA. The role focuses on exceptional patient service, HIPAA compliance, and accurate data entry within a fast-paced healthcare setting.

The position supports patient flow, checks in patients via iPad, handles copays, and collaborates with technologists to ensure timely appointments. CPR certification and strong communication are required.

Qualifications

• High School Diploma required.
• CPR certification required.
• Excellent communication skills and computer proficiency.
• Attention to detail and typing accuracy.
• Ability to multi task and follow instructions with minimal supervision.
• Ability to sit for extended periods while performing data entry.

Responsibilities

• Greet patients, collect copay/deductible/coinsurance and explain the consent form to be completed.
• Assist patients with iPad check-in process, troubleshoot and provide feedback.
• Ability to recognize and utilize when language services are needed.
• Distribute films/CDs as required, while maintaining HIPAA and the Patient Privacy Policy.
• Work in collaboration with technologists/radiologists to ensure proper patient flow.
• Process outgoing and incoming US and inter-office mail and UPS deliveries.
• Prepare set up for next day’s appointment schedule and communicate any potential issues.
• Verify and enter necessary information into our systems.
• Respond appropriately to scheduling emergency patient situations.
• Support Customer Care with machine utilization by filling the template (Utilizing waitlist and hold list).
• Answer patient and doctor concerns with accuracy, efficiency and in a professional manner.
• Keep management informed of situations and conditions with potential impact on the company, particular department(s) or customer group.
• Remain current on any changes in policies or procedures that modify daily work functions.
• Assist In patient interview process
• Assist in preparing patient scan room
• Maintain co pay/petty cash accuracy and make daily bank deposits
• Performs other related duties as required.

Skills

Communication skills

Computer proficiency

Attention to detail

Multi-tasking

Data entry

Education

CPR certified

Job description

Job Summary:The Patient Care Representative/Tech Aide will contribute to the goals of Shields Health Care Group byProviding exceptional customer service with professionalism, efficiency and accuracy.Schedule: 330p-730p - Monday- FridayJob Description:What you will doGreet patients, collect necessary copay/deductible/co ins and explain the consent form to be completed.Assist patients with Ipad check in process, ability to trouble shoot and provide feedbackAbility to recognize and utilize when language services are neededDistribute films/CDs as required, while maintaining HIPAA and the Patient Privacy Policy.Work in collaboration with technologists/radiologists to ensure proper patient flow.Process outgoing and incoming US and inter-office mail and UPS deliveries.Prepare set up for next day’s appointment schedule and communicate any potential issuesProvide and respect confidentiality of all customer groups.Verify and enter necessary information into our systems.Respond appropriately to scheduling emergency patient situations.Support Customer Care with machine utilization by filling the template (Utilizing waitlist and hold list)Answer patient and doctor concerns with accuracy, efficiency and in a professional manner.Keep management informed of situations and conditions with potential impact on the company, particular department(s) or customer group.Remain current on any changes in policies or procedures that modify daily work functions.Assists In patient interview processAssists in preparing patient scan roomMaintain co pay/petty cash accuracy and make daily bank depositsPerforms other related duties as requiredRequired QualificationsWhat you need:High School Diploma required Must be CPR certifiedExcellent communication skills and computer proficiency requiredAttention to detail and typing accuracy requiredAbility to follow instructions with minimal supervisionProven ability to multi task and exceed customer expectations is requiredAbility to sit for extended periods of time while simultaneously performing data entry and information intake via phone. Can be met with or without reasonable accommodation.Preferred Qualifications:Medical office or healthcare administration courses preferredKnowledge of anatomy, medical terminology and insurance requirements is preferred.Additional Job Description:Pay range for this position is $17-29/hr + benefits. Individual pay is based on skills, experience, and other relevant factors.It is not intended that this Job Description include all details of the work functions of this position. The incumbent will perform work of a lower or equivalent classification as required or directed, and work of higher classification for training and development purposes or as situationally warranted.Shields Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.