Patient Care Representative/Technologist Aide

Shields; Weymouth (MA); Hybrid; USD 35,000 - 60,000; Full time

Job summary

Shields Health Care Group is seeking a Patient Care Representative/Technologist Aide in Weymouth, MA. The role focuses on exceptional customer service, patient intake, and coordination with radiology staff to maintain smooth patient flow.

Responsibilities include check-in support, language-services coordination, file distribution, and confidential handling of information while supporting mail, scheduling, and cash handling tasks. CPR certification and strong computer skills are required.

Qualifications

• High School Diploma required.
• Must be CPR certified.
• Excellent communication skills and computer proficiency required.
• Attention to detail and typing accuracy required.
• Ability to follow instructions with minimal supervision.
• Proven ability to multi task and exceed customer expectations is required.
• Ability to sit for extended periods of time while simultaneously performing data entry and information intake via phone.

Responsibilities

• Greet patients and collect copay/deductible/coinsurance and explain the consent form.
• Assist patients with iPad check-in; troubleshoot and provide feedback.
• Recognize when language services are needed.
• Distribute films/CDs while adhering to HIPAA and privacy policies.
• Collaborate with technologists/radiologists for proper patient flow.
• Process incoming/outgoing mail and deliveries.
• Set up for next day’s appointment; communicate potential issues.
• Maintain confidentiality of all customer groups.
• Verify and enter information into our systems.
• Respond to scheduling emergencies professionally.
• Support Customer Care with machine utilization by filling the template.
• Answer patient and doctor concerns accurately and efficiently.
• Keep management informed of situations with potential impact on department or company.
• Stay current on policy/procedure changes.
• Assist in patient interview process and prep of scan room.
• Maintain copay/petty cash accuracy and daily deposits.
• Perform other related duties as required.

Skills

CPR certified

Communication skills

Computer proficiency

Attention to detail

Typing accuracy

Follow instructions

Multi-tasking

Sitting for extended periods

Education

High School Diploma

Medical office courses preferred

Job description

## Patient Care Representative/Technologist AideApply: Weymouth, MA: Full time: Posted Yesterday: R-101121**Job Summary:**The Patient Care Representative/Tech Aide will contribute to the goals of Shields Health Care Group by Providing exceptional customer service with professionalism, efficiency and accuracy.**Job Description:****What you will do*** Greet patients, collect necessary copay/deductible/co ins and explain the consent form to be completed.* Assist patients with Ipad check in process, ability to trouble shoot and provide feedback* Ability to recognize and utilize when language services are needed* Distribute films/CDs as required, while maintaining HIPAA and the Patient Privacy Policy.* Work in collaboration with technologists/radiologists to ensure proper patient flow.* Process outgoing and incoming US and inter-office mail and UPS deliveries.* Prepare set up for next day’s appointment schedule and communicate any potential issues* Provide and respect confidentiality of all customer groups.* Verify and enter necessary information into our systems.* Respond appropriately to scheduling emergency patient situations.* Support Customer Care with machine utilization by filling the template (Utilizing waitlist and hold list)* Answer patient and doctor concerns with accuracy, efficiency and in a professional manner.* Keep management informed of situations and conditions with potential impact on the company, particular department(s) or customer group.* Remain current on any changes in policies or procedures that modify daily work functions.* Assists In patient interview process* Assists in preparing patient scan room* Maintain co pay/petty cash accuracy and make daily bank deposits* Performs other related duties as required**Required Qualifications****What you need:*** High School Diploma required* Must be CPR certified* Excellent communication skills and computer proficiency required* Attention to detail and typing accuracy required* Ability to follow instructions with minimal supervision* Proven ability to multi task and exceed customer expectations is required* Ability to sit for extended periods of time while simultaneously performing data entry and information intake via phone. Can be met with or without reasonable accommodation.**Preferred Qualifications:*** Medical office or healthcare administration courses preferred* Knowledge of anatomy, medical terminology and insurance requirements is preferred.**Additional Job Description:**Pay range for this position is $17-29/hr + benefits. Individual pay is based on skills, experience, and other relevant factors.It is not intended that this Job Description include all details of the work functions of this position. The incumbent will perform work of a lower or equivalent classification as required or directed, and work of higher classification for training and development purposes or as situationally warranted.