Patient Care Representative

Shields; Concord (MA); On-site; USD 23,000 - 40,000; Part time

Benefits offered by this job

HIPAA training

Job summary

Shields Health Care Group seeks a Part-time Patient Care Representative in Concord, MA to greet patients, handle copays, and assist with check-in processes. The role involves coordinating with radiology staff, maintaining confidentiality, and supporting daily appointment setup.

Strong communication, detail orientation, and data entry skills are essential. Responsibilities include handling mail, deposits, onboarding new staff, and responding to scheduling emergencies while maintaining HIPAA

Qualifications

• Excellent communication and computer proficiency.
• Attention to detail and typing accuracy.
• Ability to multi-task and follow instructions with minimal supervision.
• Experience with data entry and information intake by phone.

Responsibilities

• Greet patients and collect copay/deductible/coinsurance; explain consent forms.
• Assist patients with iPad check-in and troubleshoot as needed.
• Coordinate with technologists and radiologists to ensure patient flow.
• Manage mail and deliveries; prepare next day’s appointment setup.
• Maintain HIPAA privacy and confidentiality of all patient groups.
• Enter and verify information in systems; respond to scheduling emergencies.
• Support care with waitlist management and survey goals.
• On-board and train new employees.
• Maintain co pay/petty cash and daily deposits.

Skills

Excellent communication

Typing accuracy

Attention to detail

Multi-tasking

Data entry

Phone etiquette

Computer proficiency

Education

High School Diploma

Job description

## Patient Care RepresentativeApplylocations: Concord, MAtime type: Part timeposted on: Posted Yesterdayjob requisition id: R-100942**Job Summary:**The Patient Care Representative will contribute to the goals of Shields Health Care Group by Providing exceptional customer service with professionalism, efficiency and accuracy. The shift and location is as follows: Weds 630a-3p Westford Thursday 630a-3p Westford Friday 630a-3p Westford Saturday 630a-7p Westford**Job Description:****What you will do*** Greet patients, collect necessary copay/deductible/co- insurance and explain the consent form to be completed* Assist patients with Ipad check in process, ability to trouble shoot and provide feedback* Ability to recognize and utilize when language services are needed* Distribute films/CDs as required, while maintaining HIPAA and the Patient Privacy Policy.* Work in collaboration with technologists/radiologists to ensure proper patient flow.* Process outgoing and incoming US and inter-office mail and UPS deliveries.* Prepare set up for next day’s appointment schedule and communicate any potential issues* Provide and respect confidentiality of all customer groups.* Verify and enter necessary information into our systems.* Respond appropriately to scheduling emergency patient situations.* Support Customer Care with machine utilization by filling the template (Utilizing waitlist, 1/1 and 7/4* Answer patient and doctor concerns with accuracy, efficiency and in a professional manner.* Keep management informed of situations and conditions with potential impact on the company, particular department(s) or customer group.* Remain current on any changes in policies or procedures that modify daily work functions.* Maintain co pay/petty cash accuracy and make daily bank deposits* Assist with on-boarding and training of new employees* Performs other related duties as required* Work to maintain survey return rates in conjunction with company guidelines and goals* Workflow in collaboration with multi-departments to ensure efficiencies**Required Qualifications****What you need:*** High School Diploma required* Excellent communication skills and computer proficiency required* Attention to detail and typing accuracy required* Ability to follow instructions with minimal supervision* Proven ability to multi task and exceed customer expectations is required* Ability to sit for extended periods of time while simultaneously performing data entry and information intake via phone. Can be met with or without reasonable accommodation.**Preferred Qualifications:*** Medical office or healthcare administration courses preferred* Knowledge of anatomy, medical terminology and insurance requirements is preferred.**Additional Job Description:**Pay range for this position is $17-29/hr + benefits. Individual pay is based on skills, experience, and other relevant factors.It is not intended that this Job Description include all details of the work functions of this position. The incumbent will perform work of a lower or equivalent classification as required or directed, and work of higher classification for training and development purposes or as situationally warranted. Shields Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.