Patient Care Representative/Technologist Aide

Shields Health; Portsmouth (NH); On-site; USD 23,000 - 40,000; Part time

Job summary

Shields MRI in Portsmouth, NH is seeking a Per Diem Patient Care Representative/Tech Aide to greet patients, manage copays, assist with iPad check-in, and coordinate with radiology staff. The role emphasizes HIPAA compliance, accuracy, and patient privacy as you support daily operations in a fast-paced imaging environment.

You will handle scheduling, document entry, and triage language needs, while maintaining confidentiality and providing professional customer service.

Qualifications

• High School Diploma required; CPR certification preferred.
• Excellent communication and computer skills required.
• Attention to detail and typing accuracy required.
• Ability to multitask and follow instructions with minimal supervision.
• Ability to sit for extended periods during data entry and information intake.

Responsibilities

• Greet patients and collect copay/deductible/coinsurance; explain consent forms.
• Assist with iPad check-in, troubleshoot, and provide feedback.
• Recognize when language services are needed.
• Distribute films/CDs per HIPAA policy and patient privacy.
• Coordinate with technologists/radiologists for patient flow.
• Process mail and organize next-day appointment setups.
• Enter patient information into systems and maintain confidentiality.
• Support patient care with waitlist/hold list for machine utilization.
• Address patient and doctor concerns accurately and professionally.

Skills

CPR certified

Excellent communication

Computer proficiency

Attention to detail

Typing accuracy

Multi-tasking

Follow instructions

Education

High School Diploma

Job description

Job Summary:The Patient Care Representative/Tech Aide will contribute to the goals of Shields Health Care Group byProviding exceptional customer service with professionalism, efficiency and accuracy.Job Description:This is a per diem opening at Shields MRI in Portsmouth, NH.What you will doGreet patients, collect necessary copay/deductible/co ins and explain the consent form to be completed.Assist patients with Ipad check in process, ability to trouble shoot and provide feedbackAbility to recognize and utilize when language services are neededDistribute films/CDs as required, while maintaining HIPAA and the Patient Privacy Policy.Work in collaboration with technologists/radiologists to ensure proper patient flow.Process outgoing and incoming US and inter-office mail and UPS deliveries.Prepare set up for next day’s appointment schedule and communicate any potential issuesProvide and respect confidentiality of all customer groups.Verify and enter necessary information into our systems.Respond appropriately to scheduling emergency patient situations.Support Customer Care with machine utilization by filling the template (Utilizing waitlist and hold list)Answer patient and doctor concerns with accuracy, efficiency and in a professional manner.Keep management informed of situations and conditions with potential impact on the company, particular department(s) or customer group.Remain current on any changes in policies or procedures that modify daily work functions.Assists In patient interview processAssists in preparing patient scan roomMaintain co pay/petty cash accuracy and make daily bank depositsPerforms other related duties as requiredRequired QualificationsWhat you need:High School Diploma required Must be CPR certifiedExcellent communication skills and computer proficiency requiredAttention to detail and typing accuracy requiredAbility to follow instructions with minimal supervisionProven ability to multi task and exceed customer expectations is requiredAbility to sit for extended periods of time while simultaneously performing data entry and information intake via phone. Can be met with or without reasonable accommodation.Preferred Qualifications:Medical office or healthcare administration courses preferredKnowledge of anatomy, medical terminology and insurance requirements is preferred.Additional Job Description:Pay range for this position is $17-29/hr + benefits. Individual pay is based on skills, experience, and other relevant factors.It is not intended that this Job Description include all details of the work functions of this position. The incumbent will perform work of a lower or equivalent classification as required or directed, and work of higher classification for training and development purposes or as situationally warranted.Shields Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.