Patient Care Representative/Technologist Aide

Shields; Gardner (MA); On-site; USD 23,000 - 40,000; Part time

Job summary

Shields Health Care Group is seeking a Patient Care Representative/Technologist Aide in Gardner, MA. You will greet patients, collect copays, assist with iPad check-ins, and ensure privacy and accuracy in patient data entry.

Collaborate with technologists and radiologists to maintain smooth patient flow, handle mail, and prepare upcoming schedules. Proficiency in computer systems and strong communication are essential for success.

Qualifications

• High School Diploma required.
• Must be CPR certified.
• Excellent communication and typing accuracy.
• Ability to multitask and meet customer expectations.

Responsibilities

• Greet patients and collect copay/deductible/coinsurance; explain consent forms.
• Assist patients with iPad check-in and troubleshoot as needed.
• Recognize when language services are required and arrange them.
• Distribute films/CDs while maintaining HIPAA and privacy.
• Collaborate with technologists/radiologists to ensure smooth patient flow.
• Process incoming/outgoing mail and deliveries; manage daily setup for next day.

Skills

Excellent communication skills

Attention to detail

Typing accuracy

Multi-tasking

Customer service

Education

High School Diploma

Tools

Computer proficiency

Job description

## Patient Care Representative/Technologist AideApplylocations: Gardner, MAtime type: Part timeposted on: Posted Todayjob requisition id: R-100924**Job Summary:**The Patient Care Representative/Tech Aide will contribute to the goals of Shields Health Care Group by Providing exceptional customer service with professionalism, efficiency and accuracy.**Job Description:****What you will do*** Greet patients, collect necessary copay/deductible/co ins and explain the consent form to be completed.* Assist patients with Ipad check in process, ability to trouble shoot and provide feedback* Ability to recognize and utilize when language services are needed* Distribute films/CDs as required, while maintaining HIPAA and the Patient Privacy Policy.* Work in collaboration with technologists/radiologists to ensure proper patient flow.* Process outgoing and incoming US and inter-office mail and UPS deliveries.* Prepare set up for next day’s appointment schedule and communicate any potential issues* Provide and respect confidentiality of all customer groups.* Verify and enter necessary information into our systems.* Respond appropriately to scheduling emergency patient situations.* Support Customer Care with machine utilization by filling the template (Utilizing waitlist and hold list)* Answer patient and doctor concerns with accuracy, efficiency and in a professional manner.* Keep management informed of situations and conditions with potential impact on the company, particular department(s) or customer group.* Remain current on any changes in policies or procedures that modify daily work functions.* Assists In patient interview process* Assists in preparing patient scan room* Maintain co pay/petty cash accuracy and make daily bank deposits* Performs other related duties as required**Required Qualifications****What you need:*** High School Diploma required* Must be CPR certified* Excellent communication skills and computer proficiency required* Attention to detail and typing accuracy required* Ability to follow instructions with minimal supervision* Proven ability to multi task and exceed customer expectations is required* Ability to sit for extended periods of time while simultaneously performing data entry and information intake via phone. Can be met with or without reasonable accommodation.**Preferred Qualifications:*** Medical office or healthcare administration courses preferred* Knowledge of anatomy, medical terminology and insurance requirements is preferred.**Additional Job Description:**Pay range for this position is $17-29/hr + benefits. Individual pay is based on skills, experience, and other relevant factors.It is not intended that this Job Description include all details of the work functions of this position. The incumbent will perform work of a lower or equivalent classification as required or directed, and work of higher classification for training and development purposes or as situationally warranted. Shields Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.