Patient Care Representative Front Desk

MFM Health; Ferncroft (MA); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Benefits package

Career growth

Job summary

MFM Health in Massachusetts is seeking a detail-oriented Patient Care Representative to support its Primary Care Department. The role requires excellent communication skills, computer proficiency, and superb customer service, with consideration for prior medical office and EMR experience.

Key duties include greeting patients, checking in, updating demographics and insurance data, collecting co-pays, and assisting patients with the Patient Portal.

Qualifications

• High School diploma or equivalent required.
• 1+ year experience in customer service or related administrative role; healthcare experience preferred.
• Medical office/EMR experience desirable.

Responsibilities

• Provide excellent patient service to patients, families, and caregivers.
• Greet patients and visitors and check in for appointments.
• Update demographics and insurance information as needed.
• Collect co-pays and outstanding balances; understand insurance questions.
• Assist with Patient Portal access and encourage use.
• Answer phones, schedule appointments, manage portal messages.
• Process forms, referrals, and prescriptions; forward to clinical staff.
• Monitor patient records for alerts and coordinate with providers.
• Schedule follow-ups, tests, and imaging as appropriate.
• Ensure HIPAA compliance and privacy protocols.

Skills

Interpersonal skills

Time management

Organizational skills

Customer service

Verbal communication

Written communication

Medical terminology

HIPAA knowledge

Adaptability

Multitasking

EMR familiarity

Computer literacy

Education

High School diploma or equivalent

Job description

Patient Care Representative - Front Desk

MFM Health is seeking enthusiastic, detail-oriented, and reliable candidates for our Patient Care Representative (PCR) role to support our Primary Care Department. This position requires excellent verbal and written communication skills, computer proficiency, and exemplary customer service skills, with the abilities to multitask and work as a team. Medical office and Electronic Medical Record (EMR) experience are highly desirable.

What We Offer:

• Enhanced Benefits Package: Enjoy a comprehensive benefits package that includes discretionary paid time off to ensure a healthy work-life balance and a 401(k) plan with employer match.
• Professional Growth Environment: At MFM Health, we are committed to your professional development. We offer continuous opportunities for learning and career advancement in a supportive and collaborative environment.

Primary Duties & Responsibilities:

• Provide excellent customer service to all patients, families, and caregivers.
• Professionally greet patients and visitors as they arrive to the practice.
• Check in patients for their appointments, while confirming and updating demographic and insurance information as necessary.
• Perform insurance eligibility and collect all patient co-payments and outstanding balances.
• Understand various aspects of medical insurance to accurate answers to any patient insurance inquiries and to ensure appropriate insurance allocation and verification.
• Collect necessary patient signatures on required documents ahead of their appointment.
• Assist patients, families, and caregivers with Patient Portal access and encourage Portal use.
• Answer phones, schedule appointments, and manage online portal messages. Efficiently upscale questions or issues to appropriate clinical resources, as appropriate.
• Process patient requests, including forms, referrals, and prescriptions, and redirect to clinical staff as necessary.
• Track patient medical records for all alerts including quality measures and communicate to provider as appropriate.
• Monitor provider schedules for tardiness or no-shows and communicate with clinical staff and patients appropriately and following Patient Late Arrival and No Show policies.
• Schedule appointments in accordance with office scheduling policies using our EMR, Athena.
• Review patient encounters to determine next steps and schedule all follow-up appointments, specialist visits, and diagnosing testing or imaging, as appropriate.
• Provide patients with relevant instructions, educational materials, or community resources in support of ongoing care, testing, and/or referrals.
• Understand and maintain HIPAA regulations and patient privacy protocols.
• Other duties as assigned by managers and leads.

Pay Range: $19/hr -$22/hr; commensurate with experience.

Minimum Requirements:

• High School diploma or equivalent.
• 1+ years of experience in customer service or in a related administrative position, healthcare experience preferred.

Key Competencies and Skills:

• Strong interpersonal, time management, and organizational skills.
• Outstanding customer service skills, positive attitude, and professional appearance
• Knowledge of medical terminology, procedures, diagnoses, and health insurance.
• Efficient problem solver.
• Adaptable, flexible, and reliable.
• Ability to multitask in a fast-paced office environment and work either independently or as part of a team.
• Excellent verbal and written communication skills.
• Knowledge of computer and relevant software applications.

About MFM Health:

Our mission at MFM Health is to Make Lives Meaningfully Better. We are continually expanding our practice to provide quality, comprehensive, and compassionate care to patients on the North Shore and beyond. We are committed to hiring passionate individuals who are motivated to succeed in a collaborative, patient-centric culture. We pride ourselves on our commitment to excellence, offering services 365 days a year, drive-thru healthcare, and on-site specialty teams and ancillary services.

At MFM Health, we offer excellent benefits, top-notch training, and a vibrant work environment. We believe in celebrating our employees' successes and regularly gather for company-wide parties and events to foster strong team connections. Join us as we continue to grow, investing in our people, programs, and technology to deliver legendary patient service and further our reputation as the provider, practice, and employer of choice!