Patient Care Representative Front Desk

middletonfamilymedicineurgentcarellc; Danvers (MA); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Enhanced Benefits Package

401(k) with employer match

Professional growth environment

Job summary

MFM Health is seeking a Patient Care Representative to support our Primary Care Department at the Danvers location. The role emphasizes patient service, data accuracy, and insurance coordination within a fast-paced medical office.

Ideal candidates have strong communication and computer skills, experience with EMR systems, and a customer-service mindset. Competitive benefits and opportunities for professional growth are offered to our team.

Qualifications

• High School diploma or equivalent.
• 1+ years of customer service or related administrative experience; healthcare setting preferred.

Responsibilities

• Provide excellent customer service to patients, families, and caregivers.
• Greet patients and visitors professionally as they arrive.
• Check in patients and update demographic and insurance information as needed.
• Handle insurance eligibility, co-pays, and outstanding balances.
• Answer phones, schedule appointments, and manage online portal messages.
• Assist patients with Patient Portal access and referrals as needed.
• Schedule appointments using the EMR system (Athena).
• Review encounters to determine next steps and arrange follow-ups.

Skills

Customer service

Communication

Multitasking

Time management

HIPAA knowledge

Teamwork

Phone handling

Computer proficiency

Problem solving

Education

High School diploma or equivalent

Tools

Athena EMR

Job description

Patient Care Representative - Front Desk

MFM Health is seeking enthusiastic, detail-oriented, and reliable candidates for our Patient Care Representative (PCR) role to support our Primary Care Department. This position requires excellent verbal and written communication skills, computer proficiency, and exemplary customer service skills, with the abilities to multitask and work as a team. Medical office and Electronic Medical Record (EMR) experience are highly desirable.

What We Offer:

• Enhanced Benefits Package: Enjoy a comprehensive benefits package that includes discretionary paid time off to ensure a healthy work-life balance and a 401(k) plan with employer match.
• Professional Growth Environment: At MFM Health, we are committed to your professional development. We offer continuous opportunities for learning and career advancement in a supportive and collaborative environment.

Primary Duties & Responsibilities:

• Provide excellent customer service to all patients, families, and caregivers.
• Professionally greet patients and visitors as they arrive to the practice.
• Check in patients for their appointments, while confirming and updating demographic and insurance information as necessary.
• Perform insurance eligibility and collect all patient co-payments and outstanding balances.
• Understand various aspects of medical insurance to accurate answers to any patient insurance inquiries and to ensure appropriate insurance allocation and verification.
• Collect necessary patient signatures on required documents ahead of their appointment.
• Assist patients, families, and caregivers with Patient Portal access and encourage Portal use.
• Answer phones, schedule appointments, and manage online portal messages. Efficiently upscale questions or issues to appropriate clinical resources, as appropriate.
• Process patient requests, including forms, referrals, and prescriptions, and redirect to clinical staff as necessary.
• Track patient medical records for all alerts including quality measures and communicate to provider as appropriate.
• Monitor provider schedules for tardiness or no-shows and communicate with clinical staff and patients appropriately and following Patient Late Arrival and No Show policies.
• Schedule appointments in accordance with office scheduling policies using our EMR, Athena.
• Review patient encounters to determine next steps and schedule all follow-up appointments, specialist visits, and diagnosing testing or imaging, as appropriate.
• Provide patients with relevant instructions, educational materials, or community resources in support of ongoing care, testing, and/or referrals.
• Understand and maintain HIPAA regulations and patient privacy protocols.
• Other duties as assigned by managers and leads.

Pay Range: $19/hr -$22/hr; commensurate with experience.

Minimum Requirements:

• High School diploma or equivalent.
• 1+ years of experience in customer service or in a related administrative position, healthcare experience preferred.

Key Competencies and Skills:

• Strong interpersonal, time management, and organizational skills.
• Outstanding customer service skills, positive attitude, and professional appearance
• Knowledge of medical terminology, procedures, diagnoses, and health insurance.
• Efficient problem solver.
• Adaptable, flexible, and reliable.
• Ability to multitask in a fast-paced office environment and work either independently or as part of a team.
• Excellent verbal and written communication skills.
• Knowledge of computer and relevant software applications.

About MFM Health:

Our mission at MFM Health is to Make Lives Meaningfully Better. We are continually expanding our practice to provide quality, comprehensive, and compassionate care to patients on the North Shore and beyond. We are committed to hiring passionate individuals who are motivated to succeed in a collaborative, patient-centric culture. We pride ourselves on our commitment to excellence, offering services 365 days a year, drive-thru healthcare, and on-site specialty teams and ancillary services.

At MFM Health, we offer excellent benefits, top-notch training, and a vibrant work environment. We believe in celebrating our employees' successes and regularly gather for company-wide parties and events to foster strong team connections. Join us as we continue to grow, investing in our people, programs, and technology to deliver legendary patient service and further our reputation as the provider, practice, and employer of choice!