Patient Care Representative - Community‑Focused Healthcare

Greater Philadelphia Health Action, Inc.; Philadelphia (Philadelphia County); Vor Ort; USD 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

Health benefits

Paid time off

Professional growth opportunities

Zusammenfassung

Greater Philadelphia Health Action, Inc. invites applications for a Full-time Patient Registration/Front Desk Representative. The role supports multiple Philadelphia-area health centers, Monday–Friday, 8:30 AM to 5:00 PM.

You will conduct patient registrations, scheduling, and information updates in the Electronic Practice Management (EPM) system. Responsibilities include greeting patients, managing demographics and insurance data, coordinating appointments, and assisting staff.

Qualifikationen

• High school diploma or GED required.
• 2+ years in a healthcare setting preferred.
• Ability to interact compassionately and effectively with patients.
• Knowledge of HMO/managed care preferred.
• Fundamental understanding of patient/provider scheduling modules required.

Aufgaben

• Complete patient registration and scheduling in the EPM system.
• Ensure patients' demographic, financial, and insurance information is entered and updated accurately.
• Manage daily appointment schedules efficiently and review them regularly.
• Operate paging/telephone system; greet and direct patients, visitors, and sales reps professionally.
• Attend mandatory staff development sessions and staff meetings.
• Update patient demographics accurately and timely.
• Perform other duties as assigned by supervisor.

Kenntnisse

Insurance knowledge

Medical terminology

Anatomy basics

Typing speed

Phone etiquette

Bilingual

Scheduling software

Ausbildung

High school diploma or GED

Tools

EPM System

Jobbeschreibung

Job Description
Job Description
As our community evolves, so does the need for compassionate care. If your position was recently impacted, Greater Philadelphia Health Action, Inc., invites you to continue your mission of service with us. GPHA, a non-profit organization that was founded in 1970, is hiring Full-time Patient C entered Representative Monday through Friday, 8:30 AM to 5:00 PM, at multiple locations:

• Carl Moore Health Center, 1401 S. 31st St. Phila., PA 19146
• Chinatown Medical Services, 432 N. 6th St. Phila., PA 19123
• Frankford Ave Health Center, 4500 - 4510 Frankford Ave. Phila., PA 19124
• Hunting Park Health Center, 1999 W. Hunting Park Ave. Phila., PA 19140
• Southeast Health Center, 800 Washington Ave. Phila., PA 19147
• Woodland Ave Health Ave, 5000 Woodland Ave. Phila., PA 19143

Candidates must obtain a high school diploma (or GED) and at least (2) years’ experience in a health care setting or a combination of certificates relative to the Registration Assistant/Front Desk position. Comprehensive knowledge of insurance policies, medical terminology, and anatomy is preferred; knowledge of HMO/managed care practices is preferred; fundamental understanding of patient/provider scheduling modules is required; excellent typing and telephone skills are required. Able to interact with people compassionately and effectively while gathering necessary information, making independent decisions, and working well with others. Bilingual is desired but not required.
Specific Responsibilities and duties include Completing the patient registration and scheduling process accurately and promptly using the Electronic Practice Management (EPM) System. Ensure patients' demographic, financial, and insurance information is entered and updated accurately and swiftly. Manage daily appointment schedules efficiently and review them regularly. The Patient-Centered Representative also operates the paging/telephone system as needed; Greets and provides direction/information to patients, visitors, guests, and sales representatives professionally and cordially; Attends all mandatory staff development/training sessions and staff meetings; Enters and updates patient's demographic information accurately and timely; and perform other duties as assigned by the supervisor.
Benefits Include

• Health and Financial Benefits including Medical, Dental, Life, Vision, Long Term Disability, Employee Assistance Program, 401(k) with lucrative company contribution and match
• Paid Time Off including Vacation, Sick, Personal, Education, and Holidays
• Professional Growth and Rewards including Generous bonuses, employee referral bonus, leadership and advancement opportunities, continuing education

GPHA is an Equal Opportunity Employer. GPHA does not and will not discriminate in employment and personnel practices to include hiring, transferring and promotion practices on the basis of race, color, sex, age, handicap, disability, religion, religious creed, ancestry, national origin, or any other basis prohibited by applicable law.
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