Patient Care Representative

LA Medical Associates LLC; West Palm Beach (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

LA Medical Associates LLC, a multi-specialty practice serving Palm Beach County, seeks a full-time Call Center Patient Representative based in West Palm Beach. You will handle patient calls, assist with billing, collect payments, and support care teams with scheduling and records in the EMR.

The candidate should have strong communication, teamwork, and customer service skills, with familiarity in medical office workflows and HIPAA guidelines. Bilingual abilities are preferred.

Qualifications

• Experience using Athena (highly preferred).
• Computer literacy required.
• Verbal and written communication skills.
• Ability to work effectively within a team.
• Ability to multi-task and adapt to new situations.
• Strong customer service skills.
• Understanding of general medical office procedures (recommended).
• Bilingual (Preferred).
• Prior healthcare experience (recommended).
• Compliance with OSHA and HIPAA guidelines.

Responsibilities

• Manage inbound and outbound patient calls promptly.
• Answer patient questions with accurate information.
• Assist with billing by collecting patient information for prior authorizations and verify insurance.
• Collect and process copays, deductibles, and coinsurance.
• Distribute new patient paperwork and provide assistance as needed.
• Maintain communication with patients, providers and office staff.
• File medical records in the EMR system.
• Schedule patients and document in the EMR.
• Handle telephone communication with patients and respond accordingly.
• Collaborate with providers, medical assistants and front desk staff.

Skills

Customer service

Communication

Teamwork

Multi-tasking

HIPAA compliance

Tools

Athena

Job description

Description

LA Medical Associates was founded in 1994 as a provider of Podiatric Medicine & Surgery. Since then, we have expanded into a multi-specialty practice with the addition of Internal Medicine services. Our qualified physicians see patients at seven Palm Beach County offices conveniently located in Boynton Beach, Loxahatchee, Palm Beach Gardens, West Palm Beach, Palm springs, Wellington and Jupiter. We are eager to welcome a responsible and enthusiastic full-time Call Center Patient Representative to our team! This position will be based out of our West Palm Beach office.

Key responsibilities include:

• Manage inbound and outbound customer calls in a timely manner
• Answer patients' questions and provide them with accurate information.
• Assist with billing by collecting necessary patient information to obtain prior authorizations and verify insurance.
• Collect and process copays, deductibles, and coinsurance.
• Distribute new patient paperwork and provide assistance when necessary.
• Maintain effective communication with patients, providers, and office staff.
• Ensure the proper filing of medical records in EMR system.
• Schedule patients and document in EMR.
• Manage telephone communication with patients and respond accordingly.
• Work efficiently with providers, medical assistants and other front desk associates within the practice.

Requirements

• Experience using Athena (highly preferred)
• Computer Literacy
• Verbal and written communication skills
• Ability to work effectively within a team
• Ability to multi-task and/or adapt to new situations
• Strong customer service skills
• An understanding of general medical office procedures (recommended)
• Bilingual (Preferred)
• Prior experience in the healthcare field (recommended)
• Compliance with OSHA and HIPAA guidelines