Patient Services Representative

MOTION PT Group; Town of Monroe (NY); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Family building & parental leave

Job summary

Confluent Health in Monroe, NY is seeking a Care Coordinator to greet patients, manage front desk operations, verify insurance, schedule appointments, and support the clinical team with warm, professional service.

This fast-paced role requires strong communication, organization, and a proactive mindset; no healthcare background is required as training is provided, including EMR navigation and scheduling workflows.

Qualifications

• High School Diploma or GED required.
• 1+ year in a customer-facing or patient-facing role.
• Demonstrated ability to manage multiple tasks while staying organized and detail-oriented.
• Comfortable communicating on the phone and handling upset callers with professionalism.
• Basic computer proficiency and ability to learn scheduling software and EMR systems.

Responsibilities

• Create a welcoming, professional first impression for patients and visitors.
• Manage front desk operations including check-in/out, scheduling, insurance verification, and phone calls.
• Review and follow up on referrals, update patient records, and explain next steps to patients.
• Maintain patient flow by confirming appointments, managing waitlists, and handling cancellations.
• Collect copays and balances accurately and maintain basic payment tracking.
• Uphold HIPAA privacy in all interactions and documentation.

Skills

Customer service orientation

Excellent communication

Multitasking

Organizational skills

Phone etiquette

HIPAA compliance

EMR navigation

Education

High School Diploma or GED

Tools

Scheduling software

EMR systems

Microsoft Excel basics

Job description

Overview

At Confluent Health and our family of affiliated brands, Care Coordinators are the heartbeat of the clinic

Overview

At Confluent Health and our family of affiliated brands, Care Coordinators are the heartbeat of the clinic. They are the first voice a patient hears and the first face they see. You set the tone for the entire patient experience: organized, warm, and professional from the very first call through every visit. This is a fast-paced, multi-tasking role where no two days look the same, and where your ability to stay calm, follow through, and take ownership makes a direct impact on patients and the clinical team.

What we offer:

• Health, Dental, and Vision Insurance
• Paid Time Off
• Family Building and Parental Leave Benefits
• 401(k) with employer matching up to 4%
• Structured onboarding with a 30/60/90-day development plan and ongoing support from clinic leadership
• Clear growth pathways; many of our front desk team members have advanced into clinic management, operations, and leadership roles
• A collaborative team culture where no one is left on an island; you'll have access to leadership and a built-in buddy system across clinic locations

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources
• Manage front desk operations including patient check-in, check-out, scheduling, insurance verification/authorization, and phone calls
• Review, schedule, and follow up on incoming referrals by gathering information, creating or updating patient records, and helping patients understand next steps
• Keep patient flow and schedules moving by confirming appointments, working waitlists, filling cancellations, and following up with patients who need future visits
• Collect copays, balances, and other patient payments accurately and professionally, including basic payment tracking or reconciliation when needed
• Protect patient privacy and uphold HIPAA standards in all front desk interactions and documentation

Qualifications

You don't need a healthcare background to be great in this role — but you do need to be someone who genuinely enjoys helping people, thrives in a busy environment, and takes ownership of your work. If you've worked in any customer-facing role and want to build a career in healthcare, we want to hear from you.

• High School Diploma or GED required
• 1+ year of experience in a customer-facing or patient-facing role, this could include retail, hospitality, call center, medical reception, or any setting where you regularly interacted with the public in person or over the phone
• Demonstrated ability to manage multiple tasks at once while staying organized and detail-oriented
• Comfortable and confident communicating on the phone, including handling upset or frustrated callers with patience and professionalism
• Basic computer proficiency: comfortable learning new systems, navigating scheduling software, sending emails, and working in spreadsheets
• No prior medical experience required — we provide comprehensive training including EMR navigation, insurance fundamentals, scheduling workflows, and phone etiquette

About

Compensation: $19.00 per hour, based on experience.

Schedule: 40 hours per week, Monday through Friday

Location: 411 NY-17 M Monroe, New York 10950

Confluent Health, LLC and its affiliates are equal opportunity employers committed to building a diverse and inclusive workforce. We do not discriminate based on race, color, religion, sex, sexual orientation, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, national origin, marital status, age, disability, veteran status, or other applicable legally protected characteristics. If you need assistance or would like to request an accommodation due to a disability, please contact us at [e-mail].