Patient Care Representative

Third Way Health; United States; Remote; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical and Dental Insurance

401K

Job summary

Third Way Health is hiring a full-time, 100% remote Patient Concierge Representative to support patients across the United States. You will work 40 hours per week on a schedule within U.S. business hours, handling non-clinical inquiries, scheduling, and navigation assistance.

You will answer questions, de-escalate issues with empathy, and guide patients through the practice website or member app. A university degree and bilingual English/Spanish proficiency are required.

Qualifications

• University degree required.
• Fluent in English and Spanish.
• Excellent written and verbal communication.
• Strong listening skills with empathy.
• Time management and organization.
• Adaptability in fast-paced environments.
• Experience with Salesforce Health Cloud is a plus.
• Strong phone communication skills.

Responsibilities

• Answer patient calls and help schedule appointments and navigate intake.
• Provide accurate, satisfactory answers to patient questions and concerns.
• De-escalate situations involving dissatisfied patients with empathy.
• Inform patients about test results or reminders for care events.
• Guide patients through navigating the website and app.
• Help patients find appropriate care and specialists within the network.
• Review patient accounts and share billing information.
• Collaborate with concierge team to improve patient experience.

Skills

Bilingual fluency (EN/ES)

Excellent communication

Active listening

Empathy

Time management

Adaptability

Troubleshooting

Phone skills

Fast-paced environment

Education

University degree

Tools

Salesforce Health Cloud

Job description

About the position:

We’re looking for a full-time, remote Patient Concierge Representative to join our Patient Concierge Team. This is a 100% remote role supporting patients across the United States - you will work full-time, 40 hours per week, on a schedule within U.S. business hours ([Monday-Friday or Monday-Thursday]). Ideal candidates are passionate about helping patients with scheduling appointments, answering questions, and addressing any non-clinical concerns.

Compensation: $16/hour, non-exempt

Responsibilities:

• Take patient calls and help patients to, e.g., schedule appointments, navigate intake, etc.


• Provide accurate, satisfactory answers to patients’ queries and concerns


• De-escalate situations involving dissatisfied patients, offering patient assistance and support


• Contact patients to inform them about available test results or remind them about upcoming events in their care plan (e.g., annual wellness visit)


• Guide patients through navigating the practice website and/or troubleshooting the member/patient app


• Help patients find the right care and specialists within the practice network


• Review patient accounts, providing updates and information about billing and other account items


• Collaborate with other concierge services professionals to improve patient experience

Required skills and qualifications:

• University degree


• Strong communication, both written and verbal (candidates must be fluent in English and Spanish)


• Great active listening skills


• A patient and empathetic attitude


• Strong time management and organizational skills


• Adaptability and flexibility


• Comfortable working in fast-paced environments


• Excellent troubleshooting skills


• Computer literacy (experience with Salesforce Health Cloud is a plus)


• Phone skills, including familiarity with complex or multi-line phone systems


• Reliable home internet connection and a quiet, dedicated workspace suitable for taking patient calls

Benefits:

• Medical and Dental Insurance


• 401K