Patient Care Representative

Tews Company; Southborough (MA); On-site; USD 29,000 - 32,000; Full time

Job summary

Tews Company in Massachusetts is seeking a Medical Equipment Documentation Specialist to join our in-office team. You will manage patient intake, verify insurance, and handle documentation for CMNs, invoices, and delivery paperwork.

This role requires attention to detail, basic medical terminology knowledge, and the ability to coordinate equipment setup and service while communicating with patients and internal teams to ensure timely care.

Qualifications

• High school diploma or GED equivalent required.
• 1+ year of related work experience preferred.
• Experience in home healthcare, medical billing, or patient intake preferred.
• Familiarity with insurance verification and reimbursement practices.
• Knowledge of medical terminology and durable medical equipment (DME) is a plus.

Responsibilities

• Manage patient intake and verify insurance coverage, including Medicare and Medicaid.
• Prepare and process medical equipment documentation, including CMNs, invoices, and delivery paperwork.
• Coordinate equipment setup and service for respiratory and durable medical equipment.
• Communicate with patients, caregivers, referral sources, and internal teams to resolve issues and ensure timely service.
• Maintain accurate patient records and referral logs while managing multiple priorities and ensuring compliance.

Skills

Insurance verification

Documentation processing

Patient coordination

Communication

DME knowledge

Education

High school diploma or GED equivalent

Job description

Medical Equipment Documentation Specialist Needed!

Pay Range: $21- $23 hour (based on experience) Position Type: Direct Hire Schedule: Monday–Friday, 8:30 a.m.–5:00 p.m. Location: Fully in-office

What You’ll Do:

• Manage patient intake and verify insurance coverage, including Medicare and Medicaid.
• Prepare and process medical equipment documentation, including CMNs, invoices, and delivery paperwork.
• Coordinate equipment setup and service for respiratory and durable medical equipment.
• Communicate with patients, caregivers, referral sources, and internal teams to resolve issues and ensure timely service.
• Maintain accurate patient records and referral logs while managing multiple priorities and ensuring compliance.

What You’ll Bring:

• High school diploma or GED equivalent required.
• 1+ year of related work experience preferred.
• Home healthcare, medical billing, or patient intake experience preferred.
• Familiarity with insurance verification and reimbursement practices.
• Knowledge of medical terminology and durable medical equipment (DME) is a plus.

Why You’ll Love It:

Make a difference by helping patients receive care in the comfort of home. Join a supportive, mission-driven team that values your contributions. Enjoy competitive pay and a positive, collaborative work environment.