Customer Service Representative

Tews Company; Southborough (MA); On-site; USD 29,000 - 32,000; Full time

Job summary

Tews Company is seeking a Medical Equipment Documentation Specialist to support patient intake, insurance verification, and completion of documentation for medical equipment. This full-time in-office role emphasizes accuracy and timely service in a home-care setting.

The position involves coordinating CMNs, invoices, and delivery paperwork, while ensuring compliance and maintaining patient records. Strong attention to detail and familiarity with DME are valued assets.

Qualifications

• HS diploma or GED required.
• 1+ year related experience preferred.
• Experience in home healthcare, medical billing, or patient intake preferred.
• Familiarity with insurance verification and reimbursement practices.
• Knowledge of medical terminology and durable medical equipment (DME) is a plus.

Responsibilities

• Manage patient intake and verify insurance coverage, including Medicare and Medicaid.
• Prepare and process medical equipment documentation, including CMNs, invoices, and delivery paperwork.
• Coordinate equipment setup and service for respiratory and durable medical equipment.
• Communicate with patients, caregivers, referral sources, and internal teams to resolve issues and ensure timely service.
• Maintain accurate patient records and referral logs while managing multiple priorities and ensuring compliance.

Skills

Insurance verification

Medical terminology

DME knowledge

Education

High school diploma or GED

Job description

Medical Equipment Documentation Specialist Needed!

Pay Range: $21- $23 hour (based on experience) Position Type: Direct Hire Schedule: Monday–Friday, 8:30 a.m.–5:00 p.m. Location: Fully in-office

What You’ll Do:

• Manage patient intake and verify insurance coverage, including Medicare and Medicaid.
• Prepare and process medical equipment documentation, including CMNs, invoices, and delivery paperwork.
• Coordinate equipment setup and service for respiratory and durable medical equipment.
• Communicate with patients, caregivers, referral sources, and internal teams to resolve issues and ensure timely service.
• Maintain accurate patient records and referral logs while managing multiple priorities and ensuring compliance.

What You’ll Bring:

• High school diploma or GED equivalent required.
• 1+ year of related work experience preferred.
• Home healthcare, medical billing, or patient intake experience preferred.
• Familiarity with insurance verification and reimbursement practices.
• Knowledge of medical terminology and durable medical equipment (DME) is a plus.

Why You’ll Love It:

Make a difference by helping patients receive care in the comfort of home. Join a supportive, mission-driven team that values your contributions. Enjoy competitive pay and a positive, collaborative work environment.