Patient Care Representative

Shields Health; Shrewsbury Street (MA); On-site; USD 23,000 - 40,000; Full time

Job summary

Shields Health is seeking a Patient Care Representative in Massachusetts to provide exceptional service to patients and clinicians. You will collect copays, assist with Ipad check-in, and ensure accurate data entry while coordinating with radiology staff to maintain smooth patient flow.

The role emphasizes confidentiality, language support when needed, and adherence to HIPAA policies. Strong communication and multitasking skills are essential for success in this full-time position.

Qualifications

• High School Diploma required.
• Excellent communication skills and computer proficiency required.
• Attention to detail and typing accuracy required.
• Ability to follow instructions with minimal supervision.
• Proven ability to multi task and exceed customer expectations is required.
• Ability to sit for extended periods of time while simultaneously performing data entry and information intake via phone.

Responsibilities

• Greet patients, collect copay/deductible/co- insurance and explain the consent form to be completed.
• Assist patients with Ipad check in process, ability to troubleshoot and provide feedback.
• Ability to recognize and utilize when language services are needed.
• Distribute films/CDs as required, while maintaining HIPAA and the Patient Privacy Policy.
• Work in collaboration with technologists/radiologists to ensure proper patient flow.
• Process outgoing and incoming US and inter-office mail and UPS deliveries.
• Prepare setup for next day’s appointment schedule and communicate any potential issues.
• Provide and respect confidentiality of all customer groups.
• Verify and enter necessary information into our systems.
• Respond appropriately to scheduling emergency patient situations.
• Support Customer Care with machine utilization by filling the template (Utilizing waitlist, 1/1 and 7/4).
• Answer patient and doctor concerns with accuracy, efficiency and in a professional manner.
• Keep management informed of situations and conditions with potential impact on the company, particular department(s) or customer group.
• Remain current on any changes in policies or procedures that modify daily work functions.
• Maintain copay/petty cash accuracy and make daily bank deposits.
• Assist with on-boarding and training of new employees.
• Performs other related duties as required.
• Work to maintain survey return rates in conjunction with company guidelines and goals.
• Workflow in collaboration with multi-departments to ensure efficiencies.

Skills

Excellent communication

Computer proficiency

Attention to detail

Typing accuracy

Multitasking

Customer service

Education

High School Diploma

Job description

Job Summary:The Patient Care Representative will contribute to the goals of Shields Health Care Group by Providing exceptional customer service with professionalism, efficiency and accuracy.Monday-Thursday 8:30am-5pm, Friday 6am-2:30pmJob Description:This is a full-time position with the following hours:Monday-Thursday 8:30am-5:00pmFriday 6:00am-2:30pmWhat you will doGreet patients, collect necessary copay/deductible/co- insurance and explain the consent form to be completedAssist patients with Ipad check in process, ability to trouble shoot and provide feedbackAbility to recognize and utilize when language services are neededDistribute films/CDs as required, while maintaining HIPAA and the Patient Privacy Policy.Work in collaboration with technologists/radiologists to ensure proper patient flow.Process outgoing and incoming US and inter-office mail and UPS deliveries.Prepare set up for next day’s appointment schedule and communicate any potential issuesProvide and respect confidentiality of all customer groups.Verify and enter necessary information into our systems.Respond appropriately to scheduling emergency patient situations.Support Customer Care with machine utilization by filling the template (Utilizing waitlist, 1/1 and 7/4).Answer patient and doctor concerns with accuracy, efficiency and in a professional manner.Keep management informed of situations and conditions with potential impact on the company, particular department(s) or customer group.Remain current on any changes in policies or procedures that modify daily work functions.Maintain co pay/petty cash accuracy and make daily bank depositsAssist with on-boarding and training of new employeesPerforms other related duties as requiredWork to maintain survey return rates in conjunction with company guidelines and goalsWorkflow in collaboration with multi-departments to ensure efficienciesRequired QualificationsWhat you need:High School Diploma requiredExcellent communication skills and computer proficiency requiredAttention to detail and typing accuracy requiredAbility to follow instructions with minimal supervisionProven ability to multi task and exceed customer expectations is requiredAbility to sit for extended periods of time while simultaneously performing data entry and information intake via phone. Can be met with or without reasonable accommodation.Preferred Qualifications:Medical office or healthcare administration courses preferredKnowledge of anatomy, medical terminology and insurance requirements is preferred.Additional Job Description:Pay range for this position is $17-29/hr + benefits. Individual pay is based on skills, experience, and other relevant factors.It is not intended that this Job Description include all details of the work functions of this position. The incumbent will perform work of a lower or equivalent classification as required or directed, and work of higher classification for training and development purposes or as situationally warranted.Shields Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.