Patient Care Representative

Umass Memorial MRI & Imaging Center, LLC; United States; On-site; USD 48,712,000 - 83,097,000; Full time

Job summary

Shields Health Care Group is seeking a Patient Care Representative to deliver exceptional front-desk and patient support services. Key duties include greeting patients, collecting copayments, guiding iPad check-in, and ensuring HIPAA-compliant handling of patient information.

You will collaborate with radiology staff to maintain patient flow, manage scheduling communications, and support internal mail and onboarding activities. Strong communication and accuracy are essential.

Qualifications

• High School Diploma required.
• Excellent communication skills and computer proficiency.
• Attention to detail and typing accuracy.
• Ability to follow instructions with minimal supervision.
• Proven ability to multi task and meet expectations.
• Ability to sit for extended periods with data entry via phone.

Responsibilities

• Greet patients and collect copay/deductible/insurance information and explain consent forms.
• Assist patients with iPad check-in and troubleshoot as needed.
• Identify when language services are required and arrange them.
• Distribute films/CDs while maintaining HIPAA and privacy policies.
• Collaborate with technologists/radiologists to ensure smooth patient flow.
• Process outgoing/incoming mail and deliveries; manage daily scheduling issues.
• Ensure confidentiality of all patient groups and data in systems.
• Respond to scheduling emergencies and support waitlist templates.
• Provide timely, accurate information to patients and doctors with professionalism.
• Maintain co-pay and petty cash accuracy; assist onboarding of new staff.
• Work with multiple departments to improve workflow efficiencies.

Skills

Communication skills

Typing accuracy

Attention to detail

Multi-tasking

Data entry

Instruction following

Education

High School Diploma

Medical office courses preferred

Job description

The Patient Care Representative will contribute to the goals of Shields Health Care Group by providing exceptional customer service with professionalism, efficiency, and accuracy. Monday-Thursday 8:30am-5pm, Friday 6am-2:30pm.

Job Description

This is a full-time position with the following hours: Monday-Thursday 8:30am-5:00pm Friday 6:00am-2:30pm.

What you will do

• Greet patients, collect necessary copay/deductible/co- insurance and explain the consent form to be completed
• Assist patients with Ipad check in process, ability to trouble shoot and provide feedback
• Ability to recognize and utilize when language services are needed
• Distribute films/CDs as required, while maintaining HIPAA and the Patient Privacy Policy.
• Work in collaboration with technologists/radiologists to ensure proper patient flow.
• Process outgoing and incoming US and inter-office mail and UPS deliveries.
• Prepare set up for next day’s appointment schedule and communicate any potential issues
• Provide and respect confidentiality of all customer groups.
• Verify and enter necessary information into our systems.
• Respond appropriately to scheduling emergency patient situations.
• Support Customer Care with machine utilization by filling the template (Utilizing waitlist, 1/1 and 7/4).
• Answer patient and doctor concerns with accuracy, efficiency and in a professional manner.
• Keep management informed of situations and conditions with potential impact on the company, particular department(s) or customer group.
• Remain current on any changes in policies or procedures that modify daily work functions.
• Maintain co pay/petty cash accuracy and make daily bank deposits
• Assist with on-boarding and training of new employees
• Performs other related duties as required
• Work to maintain survey return rates in conjunction with company guidelines and goals
• Workflow in collaboration with multi-departments to ensure efficiencies

Required Qualifications

• High School Diploma required
• Excellent communication skills and computer proficiency required
• Attention to detail and typing accuracy required
• Ability to follow instructions with minimal supervision
• Proven ability to multi task and exceed customer expectations is required
• Ability to sit for extended periods of time while simultaneously performing data entry and information intake via phone. Can be met with or without reasonable accommodation.

Preferred Qualifications

• Medical office or healthcare administration courses preferred
• Knowledge of anatomy, medical terminology and insurance requirements is preferred

Additional Job Description

Pay range for this position is $17-29/hr + benefits. Individual pay is based on skills, experience, and other relevant factors. It is not intended that this Job Description include all details of the work functions of this position. The incumbent will perform work of a lower or equivalent classification as required or directed, and work of higher classification for training and development purposes or as situationally warranted.

Shields Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Shields Health is an independent, Massachusetts-based leader in healthcare services, known for blending exceptional patient care with cutting-edge technology. With over 50 years of proven success, we’re proud to be one of the most sought-after names in the industry.

At Shields, we don’t just deliver high-quality diagnostic imaging – we foster a culture of belonging and inclusivity, where every individual is valued. We offer unmatched career growth, a collaborative and supportive work environment, and exciting opportunities to learn, innovate, and thrive together. Our employees take enormous pride in delivering the best quality services with enthusiasm, commitment, and compassion. Ours is a family-owned and operated business, committed to playing a leading role in the continued advancement of medical imaging, but grounded in the same family values of caring and support – which we practice internally as well as with our patients.