Patient Care Representative

Shields; Worcester (MA); Hybrid; USD 23,000 - 40,000; Full time

Job summary

The Patient Care Representative will contribute to the goals of Shields Health Care Group in Worcester, MA by providing exceptional customer service with professionalism, efficiency and accuracy. The role follows a fixed schedule: Monday-Thursday 8:30am-5:00pm and Friday 6:00am-2:30pm.

The position requires excellent communication, computer proficiency, and careful attention to detail while handling copays, check-in processes, and HIPAA compliance. Benefits are included.

Qualifications

• High School Diploma required.
• Excellent communication and computer skills.
• Ability to multi-task and follow instructions.
• Ability to sit for extended periods.

Responsibilities

• Greet patients and collect copay/deductible/coinsurance and explain consent.
• Assist with iPad check-in, troubleshoot and provide feedback.
• Recognize when language services are needed.
• Distribute films/CDs while maintaining HIPAA and privacy policy.
• Coordinate patient flow with technologists and radiologists.
• Process mail and deliveries; UPS as needed.
• Prepare setup for next day’s appointment and flag potential issues.
• Maintain confidentiality of all patient groups.
• Enter necessary information into systems accurately.
• Respond to scheduling emergencies professionally.
• Support waitlist templates and department collaboration.
• Address patient and doctor concerns with accuracy.
• Inform management of impactful situations and policy changes.
• Maintain copay/petty cash accuracy and deposits.
• Assist onboarding and training of new employees.

Skills

Communication skills

Computer proficiency

Attention to detail

Typing accuracy

Multitasking

Education

High School Diploma

Job description

## Patient Care RepresentativeApply: Worcester, MA: Full time: Posted Today: R-101086**Job Summary:**The Patient Care Representative will contribute to the goals of Shields Health Care Group by Providing exceptional customer service with professionalism, efficiency and accuracy. Monday-Thursday 8:30am-5pm, Friday 6am-2:30pm**Job Description:****This is a full-time position with the following hours:****Monday-Thursday 8:30am-5:00pm****Friday 6:00am-2:30pm** **What you will do*** Greet patients, collect necessary copay/deductible/co- insurance and explain the consent form to be completed* Assist patients with Ipad check in process, ability to trouble shoot and provide feedback* Ability to recognize and utilize when language services are needed* Distribute films/CDs as required, while maintaining HIPAA and the Patient Privacy Policy.* Work in collaboration with technologists/radiologists to ensure proper patient flow.* Process outgoing and incoming US and inter-office mail and UPS deliveries.* Prepare set up for next day’s appointment schedule and communicate any potential issues* Provide and respect confidentiality of all customer groups.* Verify and enter necessary information into our systems.* Respond appropriately to scheduling emergency patient situations.* Support Customer Care with machine utilization by filling the template (Utilizing waitlist, 1/1 and 7/4).* Answer patient and doctor concerns with accuracy, efficiency and in a professional manner.* Keep management informed of situations and conditions with potential impact on the company, particular department(s) or customer group.* Remain current on any changes in policies or procedures that modify daily work functions.* Maintain co pay/petty cash accuracy and make daily bank deposits* Assist with on-boarding and training of new employees* Performs other related duties as required* Work to maintain survey return rates in conjunction with company guidelines and goals* Workflow in collaboration with multi-departments to ensure efficiencies **Required Qualifications****What you need:*** High School Diploma required* Excellent communication skills and computer proficiency required* Attention to detail and typing accuracy required* Ability to follow instructions with minimal supervision* Proven ability to multi task and exceed customer expectations is required* Ability to sit for extended periods of time while simultaneously performing data entry and information intake via phone. Can be met with or without reasonable accommodation.**Preferred Qualifications:*** Medical office or healthcare administration courses preferred* Knowledge of anatomy, medical terminology and insurance requirements is preferred.**Additional Job Description:**Pay range for this position is $17-29/hr + benefits. Individual pay is based on skills, experience, and other relevant factors. It is not intended that this Job Description include all details of the work functions of this position. The incumbent will perform work of a lower or equivalent classification as required or directed, and work of higher classification for training and development purposes or as situationally warranted. Shields Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.