Patient Care Operations Specialist

AdaptHealth, LLC; Boone (IA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical coverage

401(k) with company match

Paid time off (PTO)

Employee Stock Purchase Plan

Parental leave

Short and Long-term Disability

Life and AD&D Insurance

FSA/HSA

Telemedicine access

Identity Theft Protection

Legal Plan

Job summary

AdaptHealth is seeking an Operations Specialist in Boone, IA to support patient care and drive operational excellence. You will influence outcomes by refining workflows, ensuring accurate documentation, and maintaining compliance across payer guidelines and systems.

The role involves collaboration with cross-functional teams, training activities, and managing multiple priorities in a dynamic healthcare environment. A strong focus on accuracy and HIPAA compliance is essential.

Qualifications

• One year of relatable work experience required.
• Experience in management, administrative, clerical, insurance, billing, claims, call center, or customer service preferred but not required.
• Experience within a healthcare organization, pharmacy, HME, medical supply, or Medicare-certified environment is a plus but not required.

Responsibilities

• Support regional operations through workflow improvement, training, and process optimization.
• Review and process documentation, including insurance verification, authorizations, and order accuracy.
• Navigate EMR systems to enter, track, and validate patient and authorization data.
• Analyze workflows, identify errors, and implement solutions to improve efficiency and quality.
• Collaborate with teams and leadership to resolve issues and communicate trends.
• Maintain knowledge of payer guidelines, products, and services to ensure compliance.
• Assist with training materials, onboarding, and cross-functional support.
• Participate in projects to refine processes and enhance operational performance.
• Meet quality and performance metrics while managing multiple priorities.
• Perform patient assessments and follow-ups to support care and compliance.
• Ensure accurate documentation and adherence to HIPAA, PPE, and infection control standards.
• Perform other duties as assigned.

Skills

Verbal and written communication

Multi-tasking

Analytical thinking

Attention to detail

Microsoft Office

Adapt to new technologies

Independent work

Education

High School Diploma

Associate’s degree in Healthcare Administration or related field

Healthcare Administration

Business Administration

Tools

EMR systems

Job description

AdaptHealth is seeking an Operations Specialist in Boone, IA to support patient care and drive operational excellence. You will influence outcomes by refining workflows, ensuring accurate documentation, and maintaining compliance across payer guidelines and systems.

The role involves collaboration with cross-functional teams, training activities, and managing multiple priorities in a dynamic healthcare environment. A strong focus on accuracy and HIPAA compliance is essential.