Patient Care Operations Leader

AdaptHealth, LLC; Southfield (MI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

401(k) with company match

Paid time off

Parental bonding leave

Disability Insurance

Flexible Spending Accounts

Job summary

AdaptHealth is seeking an Operations Specialist to support patient care and drive operational excellence. You will improve workflows, verify authorizations, and manage data across EMR systems to ensure accurate documentation and compliant processes.

The role emphasizes collaboration with leadership, adherence to payer guidelines, and contributing to training and cross-functional support while delivering high-quality care and efficient service.

Qualifications

• High School Diploma or equivalent required; Associate’s degree in Healthcare Administration or related field preferred.
• Experience in healthcare administration, insurance, billing, or call center is a plus.

Responsibilities

• Support regional operations through workflow improvement and process optimization.
• Review and process documentation including insurance verification, authorizations, and order accuracy.
• Navigate EMR systems to enter, track, and validate patient and authorization data.
• Analyze workflows, identify errors, and implement solutions to improve efficiency and quality.
• Collaborate with teams and leadership to resolve issues and communicate trends.
• Maintain knowledge of payer guidelines, products, and services to ensure compliance.
• Assist with training materials, onboarding, and cross-functional support.
• Participate in projects to refine processes and enhance operational performance.
• Meet quality and performance metrics while managing multiple priorities.
• Deliver, set up, and educate patients on home medical equipment as needed.
• Perform patient assessments and follow-ups to support care and compliance.
• Ensure documentation and HIPAA, PPE, infection control standards compliance.
• Safely operate company vehicles for equipment delivery.

Skills

Verbal & written communication

Analytical/problem-solving

Attention to detail

Multi-tasking in fast-paced env

Independence

MS Office / healthcare systems skills

Education

High School Diploma

Associate’s degree in Healthcare Administration or related field

Tools

Microsoft Office

Job description

AdaptHealth is seeking an Operations Specialist to support patient care and drive operational excellence. You will improve workflows, verify authorizations, and manage data across EMR systems to ensure accurate documentation and compliant processes.

The role emphasizes collaboration with leadership, adherence to payer guidelines, and contributing to training and cross-functional support while delivering high-quality care and efficient service.