Patient-Centric Healthcare Ops Specialist

AdaptHealth, LLC; Gainesville (FL); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) with company match

Paid Time Off

Employee Stock Purchase Plan

Parental leave

Disability Insurance

FSA/HSA

Wellness programs

Job summary

AdaptHealth, LLC is seeking an Operations Specialist to support patient care and drive operational excellence. You will help with workflow improvements, documentation review, insurance verifications, and data entry in EMR systems.

The role requires at least one year of related experience and a background in healthcare or medical services is a plus. You will collaborate with leadership to resolve issues, meet quality metrics, and support cross-functional teams in a fast-paced environment.

Qualifications

• One year of relatable work experience required.
• High School Diploma or Associate’s degree in Healthcare Administration or related field required.
• Experience in management, administrative, clerical, insurance, billing, claims, call center, or customer service preferred but not required.
• Experience within a healthcare organization, pharmacy, HME, medical supply, or Medicare-certified environment is a plus but not required.
• Excellent verbal and written communication skills including analytical, problem-solving and decision-making abilities with attention to detail.
• Ability to multi-task in a fast paced environment.
• Proficient computer skills – Microsoft Office and healthcare systems are a plus.
• Comfort learning new technologies and navigating multiple systems.
• Ability to work independently while following established procedures and directives.

Responsibilities

• Support regional operations through workflow improvement, training, and process optimization.
• Review and process documentation, including insurance verification, authorizations, and order accuracy.
• Navigate EMR systems to enter, track, and validate patient and authorization data.
• Analyze workflows, identify errors, and implement solutions to improve efficiency and quality.
• Collaborate with teams and leadership to resolve issues and communicate trends.
• Maintain knowledge of payer guidelines, products, and services to ensure compliance.
• Assist with training materials, onboarding, and cross-functional support.
• Participate in projects to refine processes and enhance operational performance.
• Meet quality and performance metrics while managing multiple priorities.
• Perform patient assessments and follow-ups to support care and compliance.
• Ensure accurate documentation and adherence to HIPAA, PPE, and infection control standards.
• Perform other duties as assigned

Skills

Relatable work experience

Excellent communication

Analytical problem solving

Independent worker

Multi-tasking

Education

High School Diploma

Associate’s degree in Healthcare Administration

Business Administration

Tools

Microsoft Office

EMR systems

Job description

AdaptHealth, LLC is seeking an Operations Specialist to support patient care and drive operational excellence. You will help with workflow improvements, documentation review, insurance verifications, and data entry in EMR systems.

The role requires at least one year of related experience and a background in healthcare or medical services is a plus. You will collaborate with leadership to resolve issues, meet quality metrics, and support cross-functional teams in a fast-paced environment.