Patient Care & Operations Coordinator Fulfill Clinics

Cosmotek College; Los Altos (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

Fulfill Clinics, located in Los Altos, California, is seeking a highly organized Client Care & Operations Coordinator to enhance client experience and clinic operations. This position plays a crucial role in supporting patient journeys from inquiry to ongoing care.

The ideal candidate should have experience in medical assistance and possess strong communication skills. Responsibilities include coordinating patient care, assisting with clinic operations, and managing social media initiatives, contributing to a growing healthcare practice.

Qualifications

• Medical Assistant Experience is strongly preferred.
• Medical aesthetics, dermatology, plastic surgery, wellness, or healthcare experience.
• Ability to work independently and proactively solve problems.

Responsibilities

• Welcome and assist patients throughout their clinic experience.
• Support the Clinic Manager with day-to-day operations.
• Coordinate social media content creation and posting schedules.

Skills

Medical Assistant Experience

Strong communication and relationship-building skills

Excellent organizational and multitasking abilities

Social media content creation experience

Experience supporting operations in a small business or startup environment

Job description

Full job description

Compensation: Base Salary + Performance Bonus + Career Growth Opportunities

About Fulfill Clinics

Fulfill Clinics is a modern aesthetics and wellness practice dedicated to helping patients look, feel, and perform at their best. We combine advanced aesthetic treatments, evidence-based wellness services, and concierge-level hospitality to deliver an exceptional patient experience.

We are seeking a highly organized, proactive, and service-oriented Client Care & Operations Coordinator to support client experience, clinic operations, social media initiatives, and day-to-day business activities.

This is an excellent opportunity for someone interested in healthcare, aesthetics, hospitality, marketing, and operations within a fast-growing company.

Position Overview

The Client Care & Operations Coordinator serves as a key member of the clinic team and supports the patient journey from initial inquiry through ongoing care. This role also assists the Clinic Manager with daily operations, administrative coordination, community engagement, and social media activities.

The ideal candidate is personable, detail-oriented, adaptable, and excited to contribute across multiple areas of a growing healthcare business.

Key Responsibilities Client Experience & Care Coordination

• Welcome and assist patients throughout their clinic experience
• Coordinate consultations, treatments, and follow-up appointments
• Manage patient communications via phone, text, email, and social media
• Support patient education using provider-approved materials
• Conduct post-treatment follow-up and patient satisfaction outreach
• Support membership programs, referral programs, and patient retention initiatives

Clinic Operations Support

• Support the Clinic Manager with day-to-day operations
• Assist with opening and closing procedures
• Maintain treatment room readiness and clinic presentation standards
• Coordinate inventory tracking and supply requests
• Assist with vendor coordination and operational projects
• Maintain accurate records, reports, and administrative documentation
• Support implementation of clinic SOPs and operational processes

Social Media & Marketing Support

• Coordinate social media content creation and posting schedules
• Assist with patient photo and video collection, consent management, and content organization
• Support Instagram, Xiaohongshu, TikTok, Google Business Profile, and other marketing channels
• Monitor social media inquiries and route leads appropriately
• Assist with community outreach, partnerships, events, and promotional campaigns
• Track social media and marketing performance metrics

Qualifications

• Medical Assistant Experience is strongly preferred
• Medical aesthetics, dermatology, plastic surgery, wellness, or healthcare experience
• Strong communication and relationship-building skills
• Excellent organizational and multitasking abilities
• Ability to work independently and proactively solve problems
• Social media content creation experience
• Experience supporting operations in a small business or startup environment
• Speak Mandarin Chinese or Korean

Fulfill Clinics is an equal opportunity employer committed to professionalism, compassion, integrity, and excellence in patient care.

Work Location: In person