Patient Scheduling Coordinator - Mandarin Speaking

USA CLINIC SL; Northbrook (IL); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off

Job summary

USA Clinics Group in Northbrook, IL seeks a Patient Scheduling Coordinator to connect patients with essential medical care in a fast-paced setting. You will engage with potential and existing patients, schedule appointments, and help drive patient engagement and retention.

The role requires fluency in English and Mandarin, a proactive communication style, and the ability to work within a team that values accuracy and customer service excellence.

Qualifications

• 1+ year of call center experience in customer service or retention.
• Fluency in English and Mandarin required.
• Strong verbal and written communication skills.
• Excellent organizational and data entry abilities.
• Ability to follow scripts and adapt in a fast-paced, target-driven environment.

Responsibilities

• Handle inbound and outbound calls in a high-volume environment.
• Present a positive, professional approach to patients.
• Meet and exceed scheduling KPIs related to scheduling and retention.
• Educate patients on services, benefits, and appointment details.
• Follow up with patients to ensure continued care and attendance.
• Enter patient information accurately and schedule appointments.
• Collaborate with the team to drive patient engagement and retention.
• Adhere to scripts and compliance protocols.
• Additional duties as required.

Skills

Communication

Customer service

Data entry

English-Mandarin

Tools

Microsoft Word

Microsoft Excel

Call center software

Job description

Why USA Clinics Group?

Founded by Harvard-trained physicians with a vision of offering patient-first care beyond the hospital settings, we’ve grown into the nation’s largest network of outpatient vein, fibroid, vascular, and prostate centers, with 170+ clinics across the country. Our mission is simple: deliver life-changing, minimally invasive care, close to home.

Why USA Clinics Group?

Founded by Harvard-trained physicians with a vision of offering patient-first care beyond the hospital settings, we’ve grown into the nation’s largest network of outpatient vein, fibroid, vascular, and prostate centers, with 170+ clinics across the country. Our mission is simple: deliver life-changing, minimally invasive care, close to home. We’re building a culture where innovation, compassion, and accountability thrive. While proud of our growth, we’re even more excited about what’s ahead, and the team we’re building to get there. We look forward to meeting you!

Why You'll Love Working With Us

• Rapid career advancement Competitive compensation package
• Positive, team-oriented environment Work with cutting-ed technology
• Make a real impact on patients' lives Join a fast-growing, mission-driven company

Position Summary

As a Patient Scheduling Coordinator, you will play a vital role in connecting patients with essential medical care. In this fast-paced, target-driven environment, you will engage with potential and existing patients, overcome objections, and confidently schedule appointments.

If you thrive in a dynamic setting, enjoy interacting with people, and want to be part of a growing, stable organization—apply online today!

No medical experience? No problem! We provide comprehensive training to ensure you feel confident in assisting patients effectively.

Position Details

• Location: Northbrook, IL
• Schedule: Full-time, Monday through Friday
• Compensation: $20-$23hr based on experience and qualifications.
• Bilingual Required - Fluent in English & Mandarin

Key Responsibilities

• Handle inbound and outbound calls in a high-volume
• Present a positive, professional, and energetic approach to patients.
• Meet and exceed key performance metrics (KPIs) related to scheduling and retention.
• Educate patients on services, benefits, and appointment details.
• Proactively follow up with patients to ensure continued care and appointment attendance.
• Resolve patient concerns efficiently while maintaining a high level of customer service.
• Accurately enter patient information and schedule appointments in the system.
• Work collaboratively with the team to drive patient engagement and retention.
• Adhere to scripts, decision trees, and compliance protocols.
• Additional duties as required.

Requirements

• Fluency in English & Mandarin required
• Prior experience in customer engagement or a retention-driven call center environment.
• Minimum 1+ years of call center experience in customer service, retention, or a similar role.
• Exceptional communication skills, both verbal and written.
• Strong organizational, data entry, and follow-up skills.
• Proficiency in Word, Excel, and call center systems.
• Ability to empathize with patients while confidently guiding them toward a solution.
• Must follow scripts and decision trees as required.
• Adaptability to a fast-paced, target-driven environment.
• Regular, consistent, and punctual attendance.
• Experience in the medical industry is preferred.

Benefits

• Health insurance (medical, dental, vision)
• Retirement Plan
• Paid time off (PTO) (vacation, sick)