Patient Care & Operations Coordinator

Lympha Press; Painters Crossing (PA); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k)

Unlimited PTO

Job summary

Lympha Press in Pennsylvania is seeking a Client Service Associate to support the Client Services Team with patient intake, coordinating with prescribers, and documenting medical records accurately.

This in-office, full-time role emphasizes efficient workflows, clear communication, and exceptional service to patients and providers, with Monday–Friday hours and a focus on operational excellence in DME solutions.

Qualifications

• Requires strong verbal communication and courteous interaction with internal/external stakeholders.
• Ability to manage multiple tasks in a fast-paced environment and time effectively.
• Proficiency with computers and office software; EMR systems familiarity is a plus.
• Knowledge of insurance guidelines and DME experience preferred.
• Demonstrates professionalism, sound judgment, and accountability in handling tasks.

Responsibilities

• Collaborate with Client Services Team to streamline order processing workflows.
• Assist with follow-up tasks, including patient engagement calls and coordinating with prescribers for documentation.
• Perform patient intake and ensure accurate documentation of medical necessity information in the system.
• Request, review, and document pertinent medical records from physician offices.
• Maintain clear communication with internal team members for smooth operations and issue resolution.
• Participate in training programs and work with other employees and departments.
• Perform other duties aligned with the company mission and goals.

Skills

Verbal communication

Time management

Computer skills

EMR familiarity

DME experience

Insurance guidelines

Education

High School Diploma or GED

Tools

EMR software

Microsoft Office

Medical billing software

Job description

Lympha Press in Pennsylvania is seeking a Client Service Associate to support the Client Services Team with patient intake, coordinating with prescribers, and documenting medical records accurately.

This in-office, full-time role emphasizes efficient workflows, clear communication, and exceptional service to patients and providers, with Monday–Friday hours and a focus on operational excellence in DME solutions.