Client Services Associate

Lympha Press; Painters Crossing (PA); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k)

Unlimited PTO

Job summary

Lympha Press in Pennsylvania is seeking a Client Service Associate to support the Client Services Team with patient intake, coordinating with prescribers, and documenting medical records accurately.

This in-office, full-time role emphasizes efficient workflows, clear communication, and exceptional service to patients and providers, with Monday–Friday hours and a focus on operational excellence in DME solutions.

Qualifications

• Requires strong verbal communication and courteous interaction with internal/external stakeholders.
• Ability to manage multiple tasks in a fast-paced environment and time effectively.
• Proficiency with computers and office software; EMR systems familiarity is a plus.
• Knowledge of insurance guidelines and DME experience preferred.
• Demonstrates professionalism, sound judgment, and accountability in handling tasks.

Responsibilities

• Collaborate with Client Services Team to streamline order processing workflows.
• Assist with follow-up tasks, including patient engagement calls and coordinating with prescribers for documentation.
• Perform patient intake and ensure accurate documentation of medical necessity information in the system.
• Request, review, and document pertinent medical records from physician offices.
• Maintain clear communication with internal team members for smooth operations and issue resolution.
• Participate in training programs and work with other employees and departments.
• Perform other duties aligned with the company mission and goals.

Skills

Verbal communication

Time management

Computer skills

EMR familiarity

DME experience

Insurance guidelines

Education

High School Diploma or GED

Tools

EMR software

Microsoft Office

Medical billing software

Job description

Description

POSITION HIGHLIGHTS

• Competitive salary with benefits
• Full-time, Monday through Friday schedule
• Medical, dental, vision & 401(k)
• Unlimited Paid Time Off
• Opportunity to support patient care and operational excellence
• Mission-driven healthcare organization improving patient outcomes through DME solutions

ROLE SUMMARY

The Client Service Associate provides critical support to the Client Services Team by performing patient intake, coordinating with prescribers, and ensuring accurate and timely documentation of medical records. This role helps streamline workflows, ensures operational efficiency, and supports timely patient care. You will collaborate closely with internal teams and patients, handle multiple tasks in a fast-paced environment, and maintain clear communication throughout the process. This is a full-time, in-office position with Monday through Friday hours.

KEY RESPONSIBILITIES

• Collaborate with the Client Services Team to support and streamline order processing workflows
• Assist with follow-up tasks, including patient engagement calls and coordinating with prescribers to obtain required documentation
• Perform patient intake, ensuring accurate documentation of medical necessity information in the system
• Request, review, and document pertinent medical records from physician offices
• Maintain clear communication with internal team members to ensure smooth operations and issue resolution
• Participate in traditional and e-learning programs for ongoing training and professional developmentWork effectively with other employees, managers, and departments
• Perform all job functions in alignment with the company’s Mission, Vision, and Goal Statements
• Perform other duties as assigned

Requirements

• High School Diploma or GED required
• Strong verbal communication skills; polite, friendly, helpful, and courteous with all internal and external stakeholders
• Ability to manage time effectively, work independently, and handle multiple tasks in a fast-paced environment
• Proficient with computers, office software, and equipment; familiarity with EMR systems, medical billing, or DME experience is a plus
• Knowledge of insurance guidelines and experience with Durable Medical Equipment (DME) preferred
• Ability to quickly acquire knowledge of departmental program structure, policies, and procedures
• Demonstrates professionalism, sound judgment, and accountability when handling tasks and interruptions

SKILLS & COMPETENCIES

• Strong organizational and time management abilities
• Ability to manage multiple priorities and interruptions
• Effective communication and collaboration skills
• Attention to detail and accuracy
• Problem-solving and decision-making capability

SUPERVISORY FUNCTIONS

This position has no supervisory responsibilities

ABOUT LYMPHA PRESS

Lympha Press helps people with lymphedema, venous disease, and lipedema improve their quality of life through innovative pneumatic compression therapy systems. Our team focuses on operational excellence, patient-centered care, and delivering trusted therapy solutions.

Our mission is simple: Because Life Can Be Better. Join Lympha Press and help make a difference for patients and healthcare providers every day.