Patient Care Observer & Advocate — 12-Hour Day Shift

Trinity Health Of New England; Springfield (MA); On-site; USD 25,000 - 33,000; Full time

Job summary

Trinity Health Of New England at Mercy Medical Center is seeking an experienced Patient Observer/Advocate to provide vigilant bedside observation and reporting for patients with diverse medical conditions. You will assist physicians and engage families with compassionate, transparent communication.

The role requires strong advocacy and observation skills, with a 12-hour day shift in a Full-Time schedule. Mercy Medical Center offers great benefits and opportunities for growth in Western

Qualifications

• Must possess a minimum of a high school diploma/GED.
• Ability to pass drug screenings and background checks.
• CPR/ Basic Life Support certification required.
• American Red Cross (Preferred)
• American Heart Association (accepted)
• Assault Reduction Training

Responsibilities

• This critical role performs various duties related to patient assistance and experience, patient transportation and the cleaning and stocking of the Emergency Department.
• Responsible for constant bedside observation of patients
• Accurate reporting of all observations made on patients.
• Meets/greets patients/families/visitors in a pleasant manner assisting them with comfort needs throughout their hospital stay.
• Able to show compassion for the human spirit and mind, advocacy and transparent communication with patients and families.
• Other duties as assigned by the Nurse Manager

Skills

Observation

Reporting

Compassion

Advocacy

Communication

Education

High school diploma/GED

Tools

CPR/BLS Certification

Job description

Trinity Health Of New England at Mercy Medical Center is seeking an experienced Patient Observer/Advocate to provide vigilant bedside observation and reporting for patients with diverse medical conditions. You will assist physicians and engage families with compassionate, transparent communication.

The role requires strong advocacy and observation skills, with a 12-hour day shift in a Full-Time schedule. Mercy Medical Center offers great benefits and opportunities for growth in Western