Patient Care Concierge & Appointment Navigator

Mercy Medical Center; Cedar Rapids (IA); On-site; USD 25,000 - 33,000; Full time

Job summary

Mercy Medical Center in Cedar Rapids, IA is seeking a Patient Navigator to coordinate referrals and appointments, acting as a liaison between patients, clinics, and providers to ensure timely care.

The role emphasizes excellent customer service, clear communication, and navigating health insurance processes, with responsibilities spanning scheduling, prior authorizations, transportation, and follow-up outreach.

Qualifications

• Two years of customer service experience in a concierge, one-on-one environment.
• Experience educating the public on complex topics in easy to understand terms.
• Preference for experience with health insurance and medical terminology/abbreviations.
• Experience scheduling medical services in provider locations or hospital settings.
• Knowledge of HMO/Managed Care insurances preferred.
• Financial counseling service experience with patients and families preferred.

Responsibilities

• Coordinates appointments to ensure timely delivery of office visits.
• Works task list or referral work queue in the electronic health record.
• Maintains communication with patients and health care providers.
• Obtains prior authorizations as needed for patients.
• Provides education and referral options to patients, emphasizing Mercy services.
• Places follow-up customer service calls to patients following referrals.
• Arranges transportation if needed.
• Follows Mercy safety guidelines and reports unsafe conditions.

Skills

Customer service

Communication

Computer skills

Organization

Time management

Attention to detail

Education

High School Diploma or equivalent

Tools

Electronic Health Record (EHR)

Job description

Mercy Medical Center in Cedar Rapids, IA is seeking a Patient Navigator to coordinate referrals and appointments, acting as a liaison between patients, clinics, and providers to ensure timely care.

The role emphasizes excellent customer service, clear communication, and navigating health insurance processes, with responsibilities spanning scheduling, prior authorizations, transportation, and follow-up outreach.