Patient Resource Coordinator

Vivo Infusion®; United States; Remote; USD 40,000 - 60,000; Full time

Job summary

A healthcare provider is seeking a Patient Resources Coordinator to support the Patient Services department. This role involves facilitating the infusion admission process and collaborating with various departments. The ideal candidate will assist callers and schedule follow-up appointments, ensuring continuity of care for existing patients. This position is fully remote, with candidates needed to reside in certain states. Strong communication skills and experience in patient services are preferred.

Qualifications

• Experience in patient services or healthcare preferred.
• Strong communication skills for interacting with patients and staff.
• Ability to work effectively in a remote environment.

Responsibilities

• Support the infusion admission process.
• Assist callers as the first line of escalation.
• Schedule follow-up appointments for existing patients.

Job description

Overview

The Patient Resources Coordinator supports the Patient Services department and facilitates the infusion admission process. Individuals in this role will collaborate with and support all Vivo Infusion departments by assisting callers as the first line of our escalation matrix. In addition, the Patient Resources Coordinator supports continuity of care for existing patients by scheduling follow up appointments. Each individual specialist is responsible for reviewing, organizing, prioritizing, and escalating all calls and tasks in a timely manner.

VIVO Infusion, LLC

The Patient Resources Coordinator supports the Patient Services department and facilitates the infusion admission process. Individuals in this role will collaborate with and support all Vivo Infusion departments by assisting callers as the first line of our escalation matrix. In addition, the Patient Resources Coordinator supports continuity of care for existing patients by scheduling follow up appointments. Each individual specialist is responsible for reviewing, organizing, prioritizing, and escalating all calls and tasks in a timely manner.

The Patient Resource Specialist will work remotely from a home office with a secure network. Travel with Vivo equipment is not permitted. Only candidates residing in the states listed below at the time of employment will be considered.

Arizona, Colorado, Connecticut, Florida, Georgia, Illinois, Kansas, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, North Carolina, New Hampshire, New Jersey, Nevada, New York, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Wisconsin, Wyoming, Washington D.C.