Patient Care Navigator - End-to-End PSP Support

PSPSync; California (MO); Hybrid; USD 48,000 - 64,000; Full time

Job summary

PSPSync is seeking a Patient Care Coordinator to lead end-to-end patient support within our PSP programs. You’ll guide patients from enrollment through reimbursement, treatment coordination, and adherence support, collaborating with the Clinical Manager and PSP team.

Responsibilities include managing patient journeys, navigating access barriers with payers and clinics, coordinating with pharmacies, and maintaining compliant documentation. Fluent French and English is required.

Qualifications

• Must be bilingual in French and English.
• Experience in patient support or healthcare programs is preferred.
• Strong communication and documentation skills.

Responsibilities

• Manage full patient lifecycle from enrollment to reimbursement and adherence support.
• Coordinate with clinics, pharmacies, and payers to enable access.
• Educate patients about program services and financial assistance options.
• Maintain accurate documentation in CRM in line with SOPs and privacy regulations.
• Engage with prescribers and partners to ensure program success.
• Identify opportunities to improve patient experience and program efficiency.

Skills

Patient journey management

Reimbursement expertise

CRM software

Communication skills

Attention to detail

Time management

Bilingual French/English

Adaptability

Team collaboration

Tools

CRM systems

Job description

PSPSync is seeking a Patient Care Coordinator to lead end-to-end patient support within our PSP programs. You’ll guide patients from enrollment through reimbursement, treatment coordination, and adherence support, collaborating with the Clinical Manager and PSP team.

Responsibilities include managing patient journeys, navigating access barriers with payers and clinics, coordinating with pharmacies, and maintaining compliant documentation. Fluent French and English is required.