Patient Care Navigator

Rendr; New York (NY); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401k with Company Match

Paid Time Off

Paid Holidays/Floating Holidays

Commuter Benefits

HSA/FSA/Dependent Care Account

Job summary

Rendr, a leading multi-specialty medical group serving Asian communities in New York, seeks a Patient Care Navigator. You will coordinate patient services, document encounters in EMR, verify insurance, and manage referrals with a compassionate, patient-centered approach.

Responsibilities include screening, records handling, ensuring timely care, and clear communication among patients, families, and providers.

Qualifications

• High School Diploma or equivalent; bachelor’s degree preferred.
• 1 year in a medical practice; mental health experience is a plus.
• Knowledge of medical terminology.
• Excellent verbal and interpersonal communication skills.
• Ability to multi-task and use multiple systems (MDLand; EMR familiarity).
• Ability to work under pressure.
• Customer service orientation; caring, kind and passionate attitude.
• Bilingual in English and Chinese (Mandarin or Cantonese) is required.

Responsibilities

• Coordinate patient services and ensure comprehensive, personalized care.
• Conduct initial screening and document encounters in the EMR per physician guidance.
• Verify insurance eligibility and schedule providers to meet patient needs; ensure timely, caring service.
• Obtain medical records from providers, hospitals, and pharmacies; track medication history.
• Attach documents to charts and maintain accuracy of patient data in EMR.
• Follow up with patients on condition and treatment adherence; report progress to providers.
• Facilitate effective communication among patient, family, and care team for satisfaction.
• Generate patient letters and referral letters; assist with forms for services.
• Address patient inquiries and concerns under physician guidelines.

Skills

Verbal communication

Interpersonal skills

Medical terminology

Multitasking

Customer service

Bilingual English-Chinese

Education

High School Diploma

Bachelor’s degree preferred

Tools

MDLand

EMR systems

Job description

Discover Better Health Careers with Rendr!

Who We Are

Rendr is the leading primary care–focused, multi-specialty medical group dedicated to serving Asian communities in New York. With 20+ clinical specialties across 100+ clinics, Rendr delivers comprehensive, culturally responsive care to approximately 200,000 patients across New York City and Nassau County.

Our mission is to provide world-class, value-based healthcare with kindness to Asian communities. By combining high-quality, coordinated clinical services, advanced technology, and a deep understanding of the communities we serve, Rendr is working to improve access, patient experience, and health outcomes.

Joining Rendr means becoming part of a growing, mission-driven healthcare organization with the scale and ambition to transform community-based care for Asian communities.

Why Join Rendr?

• Opportunities for professional growth and development.
• Competitive salary and benefits package.(Salary is based on previous experience and years of service.)
• Join a team that values employee, embraces diversity, and is committed to making a meaningful impact within our communities.

Benefits We Offer: (eligibility based on hours with Rendr)

• Medical, Dental, and Vision Insurance
• 401k with Company Match
• Paid Time Off
• Paid Holidays/ Floating Holiday(s)
• Commuter Benefits
• Health Savings Account/ Flexible Spending Account/ Dependent Care Account

Position: Patient Care Navigator

Job Responsibility

1. Follows the practice protocol, coordinates patient services for patient member as needed, ensure they receive comprehensive and personalized care.
2. Conducts initial screening and brief assessment with patient on phone encounters under physician guidelines; maintains documentation of all patient encounters in the EMR system.
3. Collaborates with medical receptionist to verify patient's insurance eligibility and benefits and organizes schedules for providers to meet patients. Ensure patients receive a caring service in a timely manner.
4. Requests and obtains medical records of patient members from various internal and external parties, including but not limited to, primary care providers, specialists, hospitals and pharmacies. Track controlled substance medication history.
5. Scans, uploads, and attach documents to patient charts correctly, assists to maintain the accuracy of patient information in the EMR system.
6. Follows up with patient to monitor condition and adherence to treatment plans under physician guidelines. Reports to providers with patients’ progress.
7. Facilitates smooth and effective daily communication between the patient, family members, and healthcare providers to ensure patient satisfaction and quality of care.
8. Supports patient care by e.g. generating patient letters and referral letters, filling out forms for special services etc.
9. May assist to address patient’s medical inquiries, medication concerns and complaints under physician guidelines.

Min Requirements

1. High School Diploma or equivalent, bachelor’s degree preferred
2. 1 year of work experience in a medical practice, mental health experience is a plus
3. Knowledge in medical terminology
4. Excellent verbal and interpersonal communication skills
5. Demonstrated ability to multi-task and use multiple systems, including MDLand, familiarity with data entry and retrieval in Electronic Medical Records (EMR) systems
6. Able to work with pressure
7. Customer service orientation, always shows care, kind and passionate personality
8. Bilingual in English and Chinese (Mandarin or Cantonese) is required

Rendr is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.