Patient Care Manager - Seattle , WA

Heart'n Soul Hospice; Seattle, Northern (WA, KY); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive Pay

Medical, Dental & Vision insurance

Paid Time Off

Paid holidays

401k with up to 4% employer matching

Tuition reimbursement

Company car for qualifying individuals

Mileage reimbursement

Job summary

Heart’n Soul Hospice in Seattle seeks an experienced Patient Care Manager – Registered Nurse to lead clinical departments, ensure the quality and safety of services, and coordinate care across sites in compliance with state and federal regulations.

The role requires a valid RN license, at least two years of hospice nursing, strong organizational and communication skills, and a proven ability to mentor staff within a multidisciplinary team.

Qualifications

• Must have hospice nursing experience.
• Strong leadership and coaching abilities are required.
• Excellent communication and organizational skills are essential.

Responsibilities

• Direct and coordinate clinical departments and sites, ensuring continuity, quality, and safety of services.
• Supervise nursing staff and guide multidisciplinary team to meet care plans.
• Provide education, coaching, and performance evaluations to staff.
• Ensure timely documentation and compliance with regulations.

Skills

Hospice leadership

Nursing supervision

Care coordination

Multidisciplinary teamwork

Education

RN license

Job description

“It has been my honor and pleasure to spend the last 15-plus years of my professional career in hospice. When I am asked what type of work I do, my response is, ‘I get HUGS for a living.’ I cannot imagine doing anything else, and I feel blessed to have found my way to the rewarding satisfaction of my end-of-life industry involvement.” David Turner, Co-Founder and CEO

At Heart’n Soul Hospice we frequently discuss our missions, within the greater mission, which are to intentionally focus our efforts to ensure that everyone has information and access to high-quality, compassionate care when facing a life-limiting illness. We are seeking qualified individuals to partner with us at Heart’n Soul Hospice who embrace our mission and will allow us to introduce the idea of a career in hospice, even if they may not have considered it previously.

Patient Care Manager

Seattle, WA

Join the Heart'n Soul Team. Our Soul Food is our patients and families! Our mission is to intentionally focus our efforts to ensure that everyone has information and access to high-quality, compassionate care when facing a life-limiting illness. We seek qualified individuals to partner with us at Heart’n Soul Hospice, embrace our mission and be part of a team that serves a higher purpose- patients and families. We are the Employer of CHOICE, Heart’n Soul’s core values are CHOICE…

• C – Compassion First: We care for every patient and family with empathy, dignity, and kindness.
• H – Heart’n Soul Connections: We create authentic bonds by listening deeply, communicating openly, and honoring every story.
• O – Obligation to Act, Listen, and Honor: We Always GO, Always Listen, Always Honor.
• I – Integrity in All We Do: We build trust through honesty, accountability, and the highest ethical standards.
• C – Commitment to Excellence in Care: We are dedicated to quality, innovation, and continuous improvement in patient care.
• E – Empathy in Every Interaction: Because every story and every moment matters.

Patient Care Manager - Registered Nurse

What You Must Have:

• Current State Registered Nurse License
• Current State Driver’s License, reliable transportation, and provide ongoing valid and current auto liability insurance
• Two years of experience as a Hospice Registered Nurse in a clinical care setting, or home health
• Must be highly motivated, self-directed, flexible, and able to work well and participate in a multidisciplinary group setting
• Possess good organization, people and problem solving skills and the ability to multi-task many projects and strategies simultaneously
• Strong critical thinking, organizational, interpersonal, and communication skills

Full Time Employee Benefits

• Competitive Pay
• Medical, Dental & Vision insurance
• Paid Time Off
• Paid holidays
• 401k with up to 4% employer matching
• Tuition reimbursement
• Company car for qualifying individuals
• Mileage reimbursement

What You Will Do

• Direct and coordinate clinical departments and sites; assumes responsibility for continuity, quality, and safety of services delivered in compliance with State and federal regulations (Conditions of Participation).
• Supervise and provide direction to nursing staff and team members, in an effort to ensure quality, compliance with Plan of Care, assessment and reassessment of patient's needs and continuity of services by appropriate health care personnel.
• Supports employee and patient education to enhance knowledge, skills and achieve quality experiences. Continuously trains nursing staff to retain employees with the highest quality of patient care.
• Provide coaching, development, feedback and annual evaluations to team members in a professional and timely manner.
• Timely submission of all documentation
• Performance of other duties as required
• Ensure overall compliance with local, state and federal laws, Medicare regulations, and established personnel policies and procedures

It is this Agency's policy to provide equal employment opportunities without regard to age, race, color, religion, military status, gender preference, sex, marital status, national origin or disability.

Thank you all for your kindness, care and compassion for Tom and for me! I am so grateful that Tom finally found peace when he passed. Heart’n Soul helped provide that special care for my husband.