Patient Care Management Educator

TidalHealth; Salisbury (MD); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Medical Insurance

Dental Coverage

Vision Coverage

403(b) Matching

Tuition Assistance

Certification Support

PTO & Holidays

Onsite Child Care

Disability Coverage

Life Insurance

Job summary

TidalHealth is seeking a Patient Care Management Educator in Salisbury, MD to lead hospital case management education and credentialing activities. The role ensures licensure compliance, onboarding of new staff, and ongoing competency assessment across the PCM department.

The educator will collaborate with PCM leaders, support population health initiatives, and participate in committee work. A BSN, RN licensure in MD/DE, and CCM/ACMA certification within 2 years are required, with EPIC training

Qualifications

• Bachelor’s degree in Nursing (BSN) required.
• Current RN licensure in Maryland or Delaware.
• CCM or ACMA certification within two years of hire.
• EPIC trainer certification within six months of hire.
• Member of an accredited Case Management professional organization.
• Minimum of three years clinical experience in Case Management/Utilization Review.
• Experience with electronic EMR.
• Experience delivering presentations to groups.
• Proficient with Microsoft Office (PowerPoint, Word, Excel, Outlook).
• Leadership/Management experience preferred.
• Experience teaching adults and clinical education preferred.
• Evening and weekend availability; shifts are variable.

Responsibilities

• Cover all hospital and inpatient Case Management education needs.
• Monitor licensure and certifications; manage orientation and skill-day checklists.
• Coordinate outreach to new employees, logins, and portal access.
• Provide analysis and feedback on performance and compliance to PCM leadership.
• Collaborate with PCM leadership on redesign and re-engineering of Case Management functions.
• Participate in standards-based training and PCM committee meetings.

Job description

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Location

Patient Care Management Educator

• Location Salisbury, MD
• Department Patient Care Management Service
• Schedule - Shift - Hours Full Time - Monday - Friday occasional weekends - 40

Join a triple 'A' rated team where clinical excellence meets a coastal lifestyle. At TidalHealth, you’ll be part of an award-winning network spanning Maryland and Delaware, recognized by the Leapfrog Hospital Safety Guide for our unwavering commitment to patient care. Whether your expertise lies in specialized clinical fields like neurosurgery, academic mentorship through our graduate medical programs, or the critical professional and support roles that keep our network thriving, we provide the tools and tuition assistance you need to excel.

The Patient Care Management Educator covers all hospital and inpatient Case Management education needs. This position will monitor case manager licensure and certifications, orientation and skill day checklist, outreach to new employees, new employee logins, portal logins, ACMA yearly competencies, auditing, and onboarding of all new hospital Case Management employees. The PCM Educator will provide analysis and feedback on performance and compliance to PCM leadership. Within Patient Care Management they will collaborate with PCM leadership in the on-going re-design and re-engineering of Case Management functions to meet the changing needs and priorities of the health system, as well as Medicare Conditions of Participation. The PCM Educator will perform educational needs based on standards set by the American Case Management Association’s Standards of Practice and Scope of Services and will participate in PCM committees/staff meetings as well as attend and contribute to Population Health committee meetings.

Education:

• Bachelor’s degree from an accredited School of Nursing (BSN) required.

License and/or certification:

• Currently Registered Nurse licensure in State of residence, Maryland or Delaware.
• Certification in nursing specialty required within two (2) years of hire, CCM or ACMA.
• Credentialed EPIC trainer certification for specialty area required within six (6) months of hire.
• Member of an accredited Case Management professional organization.

Experience:

• Minimum of three (3) years clinical experience in Case Management, Utilization Review, or other related area.
• Experience with electronic EMR required.
• Experience developing and delivering presentations in a group setting is required.
• Must have experience with Microsoft Office, particularly PowerPoint, Word, Excel, and Outlook.
• Leadership or Management experience preferred.
• Experience with teaching adults and teaching clinical education is preferred.
• Primarily day shift, Monday through Friday
• Evening and weekend availability is required.
• Shifts are variable based on educational need.

Benefits : We provide a robust benefits suite for our eligible team members (36+ hours for 12-hour shifts; 37.5+ hours for standard shifts):

• Health: Medical (including HSA), Dental, Vision, & Prescription
• Wealth: Matching 403(b), Healthcare FSAs, & Dependent Care FSAs
• Growth: $5,000 Tuition Assistance & Certification support
• Balance: Generous PTO and Holidays, Onsite Child Care, Pet Insurance
• Income Protection & Leave: Employer-Paid Short-Term Disability, Paid Leave Program, & Long-Term Disability (LTD for FT)
• Life & Security: Employer-paid Life and additional voluntary benefits such as Accident, Critical Care, additional Life, and more

TidalHealth offers the best inpatient-centered care across the Delmarva Peninsula, from wellness checkups and classes tohigh-techsurgeries, trauma, cancer and heart care. Wherever you are on your health journey, we’rehere to care foryou.