Patient Care Lead

Kids Care Dental And Orthodontics; Livermore (CA); On-site; USD 39,000 - 44,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life insurance

Flexible Spending Accounts (FSA)

Pet insurance

401(k) retirement plan

Job summary

Kids Care Dental & Orthodontics in Livermore, CA is seeking an amazing Patient Care Leader to manage patient flow and ensure the delivery of high-quality care with a first-class experience for every child. This full-time hourly role involves supervisory duties, training, and collaboration with the Area and Practice Managers.

The position requires current RDA licensure, strong leadership, and a passion for working with children.

Qualifications

• Active state-certified RDA license.
• Proven leadership experience in a clinical setting.
• Love working with children and providing great patient care.
• Excellent customer service and communication skills.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Daily management of the clinical team’s operations including schedule changes, patient flow, and the delivery of care.
• Provide regular feedback to the Area Manager and Practice Manager and participate in annual reviews and disciplinary actions.
• Onboard and train new staff and coach other team members.
• Order and maintain dental supplies within budgets; maintenance of office equipment.
• Ensure compliance with HIPAA, OSHA, ADA, Dental Board and related policies.

Skills

Leadership

Customer service

Multi-tasking

Problem solving

Team player

Child-friendly

Education

RDA license

Tools

Dentrix

Job description

Job Details: Job Location: Livermore, CA 94551, Salary Range: $28.00 - $32.00 Hourly, Kids Care Dental & Orthodontics is looking for an amazing Patient Care Leader to join our awesome team!

About Us

At Kids Care Dental & Orthodontics we don’t just care for smiles, we create them. We believe that when kids grow up enjoying their dental visits, they’re more likely to develop healthy habits for a lifetime. At KCD&O, we’ve set up a different kind of dental practice that delivers fun, not fear.

Kids Care Dental & Orthodontics is a northern California based practice that offers comprehensive services including preventive dental care, orthodontics and oral surgery for every gap-toothed, mischievous, silly, giggly smile. Our company mostly sees private-pay, DentaQuest, Healthnet, and PPO insured patients in beautiful private offices.

We’re looking for team members who love working with children and who embody our culture and mission to give every kid a healthy smile. Our staff exhibits a culture of being honest, playful, lighthearted, approachable, hardworking, and compassionate individuals. If you bring positive energy and enjoy making a difference in children’s lives, you may be a great fit for our team.

SCOPE AND RESPONSIBILITIES

The Patient Care Leader is responsible for overall patient flow and the delivery of care so that each child Kids Care serves receives the highest quality clinical care and a first class experience each and every time. The Care Leader is a working assisting position with additional responsibilities that include but are not limited to: managerial reporting; service execution; training; daily management of the team; interaction with doctors; hiring recommendations; and problem solving. The Patient Care Leader works closely with the Area Manager and Practice Manager to ensure that the Company’s Mission, Purpose and Beliefs are being supported and the overall vision is executed upon.

Reports To: Practice Manager

Position Status: Full-time-Hourly, Non-exempt

Pay Range: $28-32/hour

Location: Livermore

Specific Responsibilities

• Daily management of the clinical team’s operations including schedule changes, patient flow, and the overall delivery of care
• Resolves problems by clarifying the issues involved; researching and exploring answers and alternative solutions
• Ensure that Kids Care excellent customer service is delivered and surpassed to each patient
• Provide regular feedback to the Area Manager and Practice Manager on employee performance and take an active role in leading the employee’s annual review and any disciplinary action
• Responsible to successfully onboard and train all new staff, as well as lead and coach other team members
• Assist the Area Manager and Practice Manager in the execution of any revised or new company policies
• Order and maintain dental supplies in a cost effective manner according to defined budgets
• Maintenance and repair of office equipment
• Ensure strict compliance with all company policies and pertinent laws and regulations (HIPAA, OSHA, ADA, Dental Board, etc…)
• Ensure the team is always provided with a safe and clean working environment and that our patients are wowed by the overall appearance of our office
• Assist Practice Manager with employee work schedules (time off, call-outs, coverage, etc.)
• Traditional duties of a Registered Dental Assistant
• Other duties as assigned

The Schedule

The Livermore office is open Monday-Friday 8:00am – 5:00pm and two Saturdays per month. This position may require working Saturdays. Specific shifts will be based on the needs and operating hours of the practice.

The Benefits and Perks

Eligible employees may participate in our comprehensive benefits program, which includes medical, dental, and vision coverage, life insurance, Flexible Spending Accounts (FSA), pet insurance, and a 401(k)-retirement savings plan to help support their health, well-being, and financial future.

Qualifications: Desired Background

• Must have current and active state certified RDA license
• Affinity for helping and training others
• Strong demonstrated leadership skills
• Can-do attitude with problem solving skills
• Upbeat personality is a MUST
• Loves working with children
• Patient focused, team player
• Excellent customer service skills
• Ability to multi-task and work in a fast-paced environment
• Strong attention to detail
• Clean, neat professional appearance
• Knowledge of Dentrix a plus