Patient Care & Financial Coordinator

Sedona Staffing Services; Dubuque (IA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Job summary

Sedona Staffing Services seeks a Patient Care & Financial Coordinator to support patient care, scheduling, insurance verification, and billing across location sites. Pay range is $22-$26/hour, depending on experience, with HIPAA-compliant record keeping and accurate account management.

Ideal candidates have a high school diploma, 2+ years in a dental/medical office, strong communication and Microsoft Office skills, and the ability to multitask in a fast-paced healthcare setting.

Qualifications

• High school diploma or equivalent required; associate degree or certification preferred.
• 2+ years of experience in a dental, oral surgery, medical, or healthcare office preferred.
• Familiarity with dental/medical insurance, billing, and coding preferred; training may be provided.
• Strong communication and customer service skills; ability to discuss financial matters professionally.
• Excellent organizational skills and attention to detail.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Maintain patient confidentiality and HIPAA compliance.

Responsibilities

• Serve as a key point of contact for patients, surgeons, and clinical staff.
• Schedule consultations, procedures, and follow-up appointments across locations.
• Review treatment plans and costs with patients; ensure understanding of recommended care.
• Answer questions regarding procedures, pre/post-operative instructions, and policies.
• Coordinate referrals and maintain referral documentation.
• Maintain HIPAA-compliant patient records.

Skills

Communication

Customer service

Attention to detail

Multitasking

HIPAA compliance

Education

High school diploma or equivalent

Associate degree or relevant certification

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Patient Care & Financial Coordinator

Pay: $22-$26/hour, depending on experience

Essential Duties & Responsibilities

Patient Care & Scheduling

• Serve as a key point of contact for patients, surgeons, and clinical staff throughout the treatment process.
• Schedule consultations, surgical procedures, and follow-up appointments across multiple office locations.
• Review treatment plans, costs, and next steps with patients and ensure they understand their recommended care.
• Answer patient questions regarding procedures, pre- and post-operative instructions, and office policies.
• Coordinate referrals with general dentists and specialists and maintain accurate referral documentation.
• Maintain accurate, up-to-date, and confidential patient records in compliance with HIPAA regulations.

Insurance & Patient Accounts

• Verify dental and medical insurance benefits and communicate coverage information to patients.
• Prepare and explain treatment estimates, financing options, and payment arrangements.
• Process patient payments, post charges and adjustments, and maintain accurate account balances.
• Reconcile daily transactions and assist with billing and month-end reporting as needed.

Collections & Account Follow-Up

• Monitor patient accounts and aging reports for outstanding balances.
• Contact patients regarding overdue balances by phone, email, or mail in a professional and courteous manner.
• Establish payment arrangements in accordance with practice policies.
• Accurately document collection efforts and patient account communications.
• Escalate delinquent accounts to management or an outside collection agency as needed.
• Identify trends in outstanding accounts and assist with improving collection processes.

Qualifications

• High school diploma or equivalent required; associate degree or relevant certification preferred.
• 2+ years of experience in a dental, oral surgery, medical, or healthcare office preferred.
• Familiarity with dental/medical insurance, billing, and coding preferred; training may be provided.
• Strong communication and customer service skills with the ability to discuss financial matters professionally and tactfully.
• Excellent organizational skills and attention to detail.
• Proficiency with Microsoft Office, including Word, Excel, and Outlook.
• Ability to maintain patient confidentiality and comply with HIPAA requirements.
• Strong ability to multitask and prioritize in a fast-paced healthcare environment.

Sedona Staffing is an Equal Opportunity Employer.