Patient Care & Experience Specialist (Cosmetic Medical Assistant)

Worklittle; Ashburn (VA); On-site; USD 63,000 - 77,000; Full time

Job summary

Curastem in Ashburn, VA is seeking a Patient Care & Experience Specialist (Cosmetic Medical Assistant). You will own the patient journey from booking to follow-up, perform VISIA skin analyses, present treatment plans with clear quotes and financing options, and assist in the clinic during procedures.

You will also create content and follow up to keep provider schedules full. The role requires a Bachelor’s degree or licensed/master aesthetician, strong communication, and comfort with cameras and

Qualifications

• Bachelor's degree or a Licensed/Master Aesthetician credential is required.
• Comfort talking about price and guiding patients to move forward without being pushy.
• Energetic, upbeat personality with strong communication.
• Organized and detail-oriented in a medical office setting.
• Familiarity with cameras, imaging equipment, and social media content creation.

Responsibilities

• Own the patient journey from booking to follow-up.
• Run VISIA skin analyses, recommend medical-grade skincare, and present treatment plans with quotes and financing options.
• Assist in the clinic: prep patients and rooms, apply numbing, assist providers, draw blood for PRF, chart in the EMR, and keep the clinic running on time.
• Convert good advice into booked plans and drive patient commitments for treatments.
• Create before-and-after content and coordinate with the marketing team for scroll-stopping posts.
• Follow up with patients via phone, text, and email to close open plans and keep provider schedules full.

Skills

Communication

People skills

Pricing discussion

Organization

Camera comfort

Social media content

Education

Bachelor's degree

Licensed Aesthetician

Master Aesthetician

Job description

Nova Plastic SurgeryPatient Care & Experience Specialist (Cosmetic Medical Assistant)6d ago•Ashburn, VA•$70,000+Tailor resumeAbout the jobResponsibilities* **Own the patient journey.** You're with each patient from booking to follow-up. You'll call them before their visit, welcome them, give a tour, and be the familiar face they look for every time they come back.* **Combine skin science with treatment plans.** You'll run VISIA skin analyses, recommend medical-grade skincare, and present the provider's treatment plan with clear quotes and financing options.* **Assist in the clinic.** You'll prep patients and rooms, apply numbing, assist providers during procedures, draw blood for PRF, chart in the EMR, and keep the clinic running on time.* **Turn good advice into booked plans.** At NOVA, good advice is selling. You'll help patients commit with confidence to treatments ranging from a few hundred dollars to several thousand, and book their next visit before they leave.* **Create content.** You'll shoot before-and-after photos and video, do light editing, and send scroll-stopping content to our marketing team.* **Follow up with pleasant persistence.** You'll reach out to patients by phone, text, and email, follow every open plan until it's resolved, and keep provider schedules full.Minimum Qualifications* You have a Bachelor's degree, or you're a Licensed or Master Aesthetician.* You're energetic, upbeat, and genuinely love talking to people.* You're motivated by commission and goals, and you like seeing your effort show up in your paycheck.* You're comfortable talking about price and asking patients to move forward, without being pushy.* You're organized and detail-oriented, and you understand that this is a medical office.* You're comfortable with cameras, imaging equipment, and social media content.