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Medical Assistant
Ashburn, VA, US
30+ days ago Requisition ID: 1006
Medical A ssistants play a crucia l role at NOVA Plastic Surgery and Dermatology, ensuring that daily clinical operations are performed with excellence . They are the movers of the practice , resp onsible for supporting the providers and maintaining a seamless patient experience . Medical Assistants perform a variety of duties, demon strating exceptional organizational skills, attent ion to detail, and a strong commitment to patient care .
Responsibilities:
Stocking and Cleaning
- Unpacking supply orders.
- Tracking supply inventory.
- Ensuring that examination and procedure rooms are fully stocke d with necessary supp lies and eq uipment each day.
- Cleaning and sanitizing rooms between patients to maintain a pristine and welcoming environment .
Procedure Setup and Assistance
- Assist providers in preparing for procedures, ensuring that all ne cessary equi pment and ins truments are ready
- Prepare patients for procedures, including proper positio ning, prepping, and providing comfort and reass urance.
- Following practice protocols on taking appr opriate progress photos and upl oading them using the correct software
- Skillfully draw blood samples as needed, following protocols to maintain patient safety .
- Draw up numbing solutions and reconstitute products as directed by the providers or Clinic Mana ger.
Charting and Documentation
- Document all patient intera ctions including but not limited to, questions, concerns, and emails.
- Accurately chart and document patient informa tion, products regimen, medical history, and proc edure details in the EMR
- Ensure that all documentation is complete, organized, and eas ily accessible for providers.
- Upload appropriate photos and consents to TouchMD as instructed by Clinic Mana ger.
Patient Education and Instr uctions
- Communicate pre- and post-procedure instructions to pa tients, ensuring they are fully informed and prepar ed for their treat ments.
- Inform patients of current promotions
- Send follow-up emails to reiterate post-care instructions, ensure the patient is healing well, and assist booking follow-up appointments as needed.
- Answer patient questions and address concerns , providing exceptional customer service in-person, via phone, and/or via email.
- Schedule further skincare treatments for patients by booking appointments at the end of their procedure ( preferred ) or by following up with pat ients in the days after.
- Coordinate with the Front Desk staff to secure timely and convenient appointments for patients.
Billing and Administrative Tasks
- Enter quotes and bills into NexTech based on the providers recom mendations ensuring accuracy and adher ence to esta blished proce dures.
- Collect and manage patient intake forms, ensuring proper document ation and organization.
- Proactively inform providers of any relevant inform ation or concerns that may impact the treatment plan.