Patient Care Coordinator – Surgery Center

Eye-Associates-of-New-Mexico; Santa Fe (NM); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Paid Time Off

8 paid holidays

401(k)

Education Assistance

Company-paid Life Insurance

Company-paid AD&D Insurance

And more!

Job summary

Eye Associates of New Mexico is seeking a full-time Patient Care Coordinator to join the Ambulatory Surgery Center team in Santa Fe, NM. You will assist patients with the administrative side of their surgical experience, from check-in to coordinating records and payments.

You will work closely with patients, families, and our nursing, scheduling, billing, and physician teams to ensure a smooth process and positive patient experience.

Qualifications

• High school diploma or equivalent is required.
• Strong communication and customer service skills.
• Ability to stay organized and pay close attention to detail.
• Comfortable working with computers and learning healthcare systems.
• Ability to communicate professionally with patients, coworkers, and physicians.
• Knowledge of medical terminology is preferred.
• Approximately 2 years of healthcare experience is preferred.

Responsibilities

• Welcome and check in patients on the day of surgery.
• Serve as a helpful point of contact for patients and families.
• Verify patient demographics and assist with collection of patient payments/co-pays.
• Work with Billing on insurance verification and payment information.
• Prepare and organize patient charts for upcoming surgeries.
• Maintain scheduling information and assist with same-day/add-on cases.
• Process and post payments and assist with daily balancing and deposits.
• Maintain and retrieve medical records, dictations, and pathology documentation.
• Answer phones and communicate with patients, physicians, offices, and team members.
• Help keep information accurate, organized, and moving efficiently throughout the center.

Skills

Communication

Customer service

Organization

Computer literacy

Professional communication

Education

High school diploma or equivalent

Knowledge of medical terminology

2 years healthcare experience

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Patient Care Coordinator – Surgery Center

Regular Full-Time ASC-SF, Santa Fe, NM, US

Eye Associates of New Mexico | Santa Fe, NM
Full-Time

Are you organized, dependable, and someone who enjoys helping people feel welcome and cared for?

Eye Associates of New Mexico is seeking a full-time Patient Care Coordinator to join our Ambulatory Surgery Center team in Santa Fe. This is a great opportunity for someone who enjoys working with patients, staying organized in a busy environment, and being an important part of a collaborative healthcare team.

As a Patient Care Coordinator, you'll help patients navigate the administrative side of their surgical experience—from check-in and answering questions to preparing patient charts, coordinating records, and assisting with insurance and payment information. You'll work closely with patients and families as well as our nursing, scheduling, billing, and physician teams.

What You'll Do

In this role, you will:

• Welcome and check in patients on the day of surgery
• Serve as a helpful point of contact for patients and their families
• Verify patient demographics and assist with collection of patient payments/co-pays
• Work with the Billing Department on insurance verification and payment information
• Prepare and organize patient charts for upcoming surgeries
• Maintain surgery scheduling information and assist with same-day/add-on cases
• Process and post payments and assist with daily balancing and deposits
• Maintain and retrieve medical records, physician requests, dictations, and pathology documentation
• Answer phones and communicate with patients, physicians, physician offices, and team members
• Help keep information accurate, organized, and moving efficiently throughout the surgery center
• Provide backup support in other administrative areas as needed

These responsibilities reflect the position's combination of patient service, financial processing, scheduling, and medical-record support.

What We're Looking For

Required:

• High school diploma or equivalent
• Strong communication and customer service skills
• Ability to stay organized and pay close attention to detail
• Comfortable working with computers and learning healthcare systems
• Ability to communicate professionally and positively with patients, coworkers, and physicians

Preferred:

• Knowledge of medical terminology
• 2 years of healthcare experience

The formal job description identifies a high school diploma as required and medical terminology knowledge with two years of healthcare experience as preferred.

You'll Be a Great Fit If You Are

Someone who is compassionate and patient-focused, dependable, adaptable, collaborative, and committed to doing accurate, high-quality work. We value team members who communicate well, follow through, treat others with respect, and are ready to help wherever needed.

Benefits That Support You

At Eye Associates of New Mexico, we value the people who care for our patients. Our benefits include:

• Paid Time Off (PTO)
• 8 paid holidays — including the day after Thanksgiving and Christmas Eve
• 401(k)
• Education Assistance
• Company-paid Life Insurance
• Company-paid AD&D Insurance
• And more!

** Benefit eligibility varies based on full-time or part-time status. The benefits listed above apply to employees with .75 FTE status or higher; additional details will be provided upon hire.

AA/EOE/Disability. Eye Associates of New Mexico is a drug and tobacco-free employer

Join Eye Associates of New Mexico

If you're looking for a patient-focused role where your organization, communication, and customer service skills can make a difference every day, we'd love to hear from you.