Patient Care Coordinator- Supervisor

Insight Vision Care; Edina (MN); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Competitive compensation based on经验

Growth opportunities

Supportive team culture

Job summary

Insight Vision Care in Edina, MN is seeking a Patient Care Coordinator- Supervisor to join our ophthalmology/optometry practice. The role focuses on front desk operations, patient check-in/out, and ensuring a warm, efficient patient experience.

You will lead front desk staff, support clinic flow, and uphold high standards of service in a collaborative, patient-centered environment. Competitive pay based on experience and opportunities for growth are offered.

Qualifications

• 2+ years at front desk, healthcare or hospitality.
• Strong customer service and professional demeanor.
• Excellent communication and interpersonal skills.

Responsibilities

• Greet and assist patients in a warm, professional, and efficient manner.
• Manage patient check-in and check-out processes with accuracy and attention to detail.
• Handle incoming calls and patient inquiries promptly and effectively.
• Ensure a seamless and positive experience for every patient interaction.
• Provide day-to-day guidance and support to front desk staff.
• Set and uphold high standards for customer service and professionalism.
• Promote a positive, collaborative team environment.
• Provide general administrative support to the practice.
• Maintain accurate patient records and documentation.
• Support nightly audit process.

Skills

Customer service

Communication

Organization

Multitasking

Job description

Insight Vision Care Patient Care Coordinator- Supervisor Edina, MN·Full time Company website

We are seeking a Front Desk Coordinator to join our team and play a key role in delivering exceptional service while supporting clinic operations. This is an opportunity for someone seeking a stable, long-term role with meaningful growth potential in a collaborative, patient-centered environment.

About Insight Vision Care

Insight Vision Care is a privately owned ophthalmology and optometry practice located in Edina. Our mission is to provide the best care to our patients. Dr. Jafar Hasan is fellowship trained in pediatric ophthalmology and adult strabismus. He sees patients for medical consultations and comprehensive exams. Dr. Afira Hasan sees patients for comprehensive care and contact lenses.

Description

Responsibilities include overseeing front desk operations, ensuring an outstanding patient experience, and supporting efficient clinic flow. This individual will serve as both a hands-on team member and a leader, setting the tone for service excellence.

Key Responsibilities:

• Greet and assist patients in a warm, professional, and efficient manner
• Manage patient check-in and check-out processes with accuracy and attention to detail
• Handle incoming calls and patient inquiries promptly and effectively
• Ensure a seamless and positive experience for every patient interaction
• Provide day-to-day guidance and support to front desk staff
• Set and uphold high standards for customer service and professionalism
• Promote a positive, collaborative team environment

Administrative Support

• Provide general administrative support to the practice
• Maintain accurate patient records and documentation
• Support nightly audit process
• Additional duties as assigned

Qualifications

• 2+ years of experience in front desk, healthcare, or hospitality settings
• Strong customer service skills with a friendly, professional demeanor
• Excellent communication and interpersonal skills
• Highly organized with strong attention to detail
• Ability to multitask and thrive in a fast-paced environment
• Experience with medical terminology or healthcare workflows preferred
• Bilingual or multilingual abilities are a plus

What We Offer:

• A supportive, team-oriented culture
• Opportunity for growth and advancement
• The ability to make a meaningful impact on patient experience
• Competitive compensation based on experience