Patient Care Coordinator - Scheduling

Persante Health Care; Mount Laurel Township (NJ); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Persante Health Care in Mount Laurel, NJ is seeking a Patient Care Coordinator to support sleep study scheduling and patient communication. You will liaise between patients, physician practices, hospitals, and payors to ensure accurate workflows, regulatory compliance, and a positive patient experience.

This full-time role requires 2–4 years in customer service, healthcare setting preferred, strong organization and communication skills, and the ability to work in a fast-paced environment.

Qualifications

• Minimum of 2-4 years of experience in a customer service role.
• Prior experience in a healthcare setting or healthcare-related organization required.
• Strong organizational skills and attention to detail.

Responsibilities

• Receive and enter sleep study orders into designated systems, ensuring medical necessity aligns with documented symptoms and physician orders.
• Schedule patients for sleep studies in a timely manner and in accordance with company policy.
• Obtain and verify demographic and medical information during the scheduling process.
• Inform, educate, and respond to patient and physician questions regarding the sleep study process.
• Communicate information received from patients, physician offices, and hospitals to appropriate internal teams.
• Review and verify source materials to ensure accuracy and completeness in accordance with Medicare and payer standards.
• Follow up to correct or complete missing or inaccurate information as needed.
• Perform duties in compliance with HIPAA guidelines and company policies.
• Support cross-training initiatives, including coverage of other Patient Care Coordinator functions such as Medical Records, as assigned.
• Perform additional operational tasks to support departmental workflows as needed.

Skills

Customer service

Communication skills

Organization

Job description

Job DetailsJob Location: Mount Laurel, NJ 08054Position Type: Full TimeSalary Range: $17.00 - $22.00 HourlyJob Shift: DayPosition Summary

The Patient Care Coordinator supports high-quality patient care by serving as a liaison between patients, physician practices, hospitals, support services, and payors. This role is responsible for coordinating sleep study scheduling, documentation, and communication to ensure accurate workflows, regulatory compliance, and a positive patient experience.

Essential Duties and Responsibilities

Patient Coordination and Scheduling

• Receive and enter sleep study orders into designated systems, ensuring medical necessity aligns with documented symptoms and physician orders
• Schedule patients for sleep studies in a timely manner and in accordance with company policy
• Obtain and verify demographic and medical information during the scheduling process
• Inform, educate, and respond to patient and physician questions regarding the sleep study process

Communication and Documentation

• Communicate information received from patients, physician offices, and hospitals to appropriate internal teams
• Review and verify source materials to ensure accuracy and completeness in accordance with Medicare and payer standards
• Follow up to correct or complete missing or inaccurate information as needed

Compliance and Operational Support

• Perform duties in compliance with HIPAA guidelines and company policies
• Support cross-training initiatives, including coverage of other Patient Care Coordinator functions such as Medical Records, as assigned
• Perform additional operational tasks to support departmental workflows as needed

Required Qualifications

• Minimum of 2-4 years of experience in a customer service role
• Prior experience in a healthcare setting or healthcare-related organization required
• Strong organizational skills and attention to detail
• Ability to work effectively in a fast-paced environment
• Effective verbal and written communication skills

Preferred Qualifications

• Experience supporting sleep medicine or diagnostic services
• Bilingual (Spanish) proficiency

Physical and Work Requirements

Ability to sit for extended periods and perform repetitive computer-based tasks. Ability to communicate effectively by phone and electronic systems. Ability to work standard business hours in an in-person office environment.

Employment Details (Role-Specific)

Pay Rate / Salary Range: $17.00-$22.00 per hour

Job Type: Full-time

Schedule Standard Business Hours / As scheduled based operational needs

Work Location: Remote - CST, MST, or PST time zone preferred.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Persante Health Care is an Equal Opportunity Employer committed to building a diverse and inclusive workforce. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status.