Patient Care Coordinator (San Antonio, TX)

Clearwaters.IT; San Antonio (TX); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player is looking for a Regional Care Coordinator to enhance patient care coordination within a military healthcare setting. This role demands a proactive professional with strong organizational skills and a deep understanding of healthcare systems. You will be responsible for managing patient appointments, supporting providers, and ensuring seamless transitions between care phases. This position offers the chance to make a significant impact on patient outcomes while working in a supportive, team-oriented environment. If you are passionate about patient care and have the necessary experience, this opportunity could be the perfect fit for you.

Benefits

Health Care Plan (Medical, Dental & Vision)

Retirement Plan (401k, IRA)

Life Insurance (Basic, Voluntary & AD&D)

Paid Time Off (Vacation, Sick & Public Holidays)

Qualifications

• 5+ years of clinical experience in healthcare coordination roles.
• Proficiency in DOD/VA electronic medical records systems.

Responsibilities

• Collaborate with national care coordinator for best practices.
• Manage patient scheduling and coordinate care across providers.

Skills

Patient Care Coordination

Communication Skills

Clinical Experience

Electronic Medical Records (EMR)

Education

Bachelor's Degree in Nursing or related field

Certification in Care Coordination

Job description

Clearwaters.IT Regional Care Coordinator Job Description

Clearwaters.IT is seeking a Regional Care Coordinator to provide comprehensive clinical care coordination support.

This role requires highly organized, proactive professionals with excellent communication skills and a deep understanding of patient care coordination within a military or federal healthcare system.

This position is 100% on-site at:

San Antonio Military Medical Center, Fort Sam Houston, TX

Responsibilities

1. Collaborate with the national care coordinator to seek guidance on coordination processes, apply best practices, and ensure regional alignment with the MHS-wide clinical care coordination program.
2. Reach out to patients regarding their medical care appointments, including scheduled, pending, missed, or potential visits, and provide necessary administrative and health-related instructions.
3. Manage scheduling of initial exams, procedures, surgeries, and follow-up visits, ensuring seamless coordination of pre-operative and post-operative care for DoD beneficiaries, VA patients approved for MHS care, and civilians authorized by the DoD.
4. Assist patients in understanding and navigating base access procedures and liaise with base personnel to facilitate entry for scheduled care.
5. Support providers by discussing care plans with patients and their caregivers, scheduling appropriate follow-up, and assisting with pre-authorization of medications and procurement of specialized treatments.
6. Track the progress of individuals from initial diagnosis or injury through all phases of treatment and rehabilitation, including transitions between the DoD, VA, and civilian providers.
7. Monitor and manage TRICARE and VA authorizations or extensions to ensure uninterrupted care.
8. Oversee the referral and consultation process across the DoD, VA, and community care networks, streamlining communication and reducing delays.
9. Track and analyze clinical outcomes and support special-interest patient populations.
10. Document all relevant patient encounters in the DoD medical record system according to established protocols and under COR guidance.
11. Gather data on patient satisfaction, care quality, and quality of life through various channels including interactions, phone calls, surveys, and electronic means.

Requirements

• Must be a U.S. Citizen.
• Ability to obtain and maintain appropriate base access and any required security clearance (Public Trust) by the DoD.
• Minimum of five (5) years of clinical experience in roles such as healthcare coordinator, social worker, case manager, or registered nurse.
• Proficiency in electronic medical records (EMR) DOD/VA systems.
• Excellent verbal and written communication skills for patient engagement, provider collaboration, and data reporting.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)