Associate Patient Care Coordinator - San Antonio, TX

Optum; San Antonio (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking organization dedicated to improving health outcomes through technology and compassionate care. As a Patient Services Representative, you will play a crucial role in welcoming patients, managing their intake processes, and ensuring smooth operations in a clinical setting. This role offers a supportive environment where your contributions will directly impact the community's health equity. With a focus on diversity and inclusion, this position provides opportunities for career development and a comprehensive benefits package. If you are passionate about making a difference and thrive in a dynamic environment, this is the perfect opportunity for you.

Benefits

Comprehensive Benefits Package

Incentive and Recognition Programs

Equity Stock Purchase

401k Contribution

Qualifications

• 1+ years of related work experience in a clinical setting.
• Intermediate proficiency in MS Office and medical office procedures.

Responsibilities

• Greet patients and manage payments.
• Assist with intake processes and manage medical records.
• Schedule appointments and process requests for medical records.

Skills

Customer Service

Data Entry

Medical Terminology

MS Office Proficiency

Education

High School Diploma / GED

Tools

MS Office (Outlook, Teams, Smartsheet, Excel)

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Schedule: Monday to Friday, 7:30 AM-5:00 PM, 40 hours/week

Location: Onsite - 4330 Medical Dr, Suite 400 San Antonio, TX 78229

Primary Responsibilities:

• The Patient Services Representatives is responsible for greeting patients and collecting, recording and balancing payments.


• Greets patients as they arrive and manages 20-minute wait time


• Assists patient with intake processes including copying required documents


• Collects co-payments, co-insurance and deductibles and issues receipts


• Manages cashier box and daily deposits according to company policies


• Processes walk-in patients and visitors


• Answers phones and schedules appointments


• Manages medical records (maintains, files/scans, prepares for schedule)


• Ensures all correspondence is scanned and/or filed in timely manner


• Processes requests for medical records release and maintains appropriate logs, etc.


• Performs all other related duties as assigned

Physical & Mental Requirements:

• Ability to lift up to 40 pounds


• Ability to push or pull heavy objects using up to 40 pounds of force


• Ability to sit for extended periods of time


• Ability to use fine motor skills to operate equipment and/or machinery


• Ability to receive and comprehend instructions verbally and/or in writing


• Ability to use logical reasoning for simple and complex problem solving


• Occasional exposure to communicable diseases or bodily fluids

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED (or higher)


• 1+ years of related work experience in a clinical setting, including data entry


• Intermediate level of proficiency in MS office (Outlook, Teams, Smartsheet, Excel)


• Intermediate level of knowledge of medical office procedures


• Intermediate level of proficiency communicating and providing customer service


• Beginner level of knowledge of medical terminology


• Ability to accurately sort and file materials by alphabetic or numeric systems

Preferred Qualifications:

• ICD 9 and CPT coding experience


• Bilingual (English/Spanish)

The salary range for this role is $16.00 to $28.85 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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