RN Team Manager- Hospice (RN)

VITAS Healthcare; Dayton (OH); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Competitive compensation

Health, dental, vision, life insurance

401(k) with company match

Job summary

A leading healthcare provider in Dayton, Ohio, is seeking a Team Manager for Home Care to supervise and coordinate patient care teams. Responsibilities include managing team schedules, ensuring service quality, and advocating for patients. The ideal candidate has supervisory experience and expertise in nursing and oncology. This role offers competitive compensation and comprehensive benefits, including health insurance and a 401(k) plan.

Qualifications

• Knowledge of primary medical and nursing care principles.
• Two years of supervisory experience in a health care setting.
• Ability to utilize management reports.

Responsibilities

• Supervise patient care team and ensure integrated services.
• Manage team schedule and coordinate 24/7 services.
• Facilitate interdisciplinary team meetings.

Skills

Supervisory experience

Knowledge of oncologic nursing

Commitment to patient advocacy

Education

Bachelor's degree

Current RN license

Tools

VITAS information system (Vx)

Job description

Overview

Join to apply for the Team Manager Home Care role at VITAS Healthcare.

The Team Manager is the leader of the Patient Care Team and is responsible for supervising, evaluating and coordinating the interdisciplinary team; assuring continuity of care from admission to discharge or transfer to bereavement; serving as patient advocate and coordinating with other social service and health care providers involved in the care of the team’s patients; and maintaining patient records from intake through discharge or transfer to bereavement.

Responsibilities

• Direct all patient care services for the team, including volunteer and bereavement, and ensure that services are rendered as integrated components of the interdisciplinary plan of care.
• Review information on pending admissions, new admissions (assessments and history), and “alive” discharges to assure eligibility and appropriateness criteria are met.
• Collaborate with the team physician and the attending physician regarding palliative care measures for pain and symptom management.
• Ensure complete and accurate data and documentation are available to make recertification decisions and that those decisions are timely.
• Review imminent “alive” discharges to assure effective discharge planning.
• Monitor the type and level of team services provided (staffing, medications, HME, supplies, level of care changes) to ensure they are appropriate and responsive to patient/family needs and expectations.
• Manage the team schedule and coordinate services 24/7 for all patients on the team.
• Facilitate team meetings with interdisciplinary input into updates and revisions of the plan of care in line with changing patient and family needs.
• Participate in on-call rotation.

Staff Supervision and Management

• Interview, select, train, supervise, evaluate and dismiss team staff in conjunction with the Patient Care Administrator.
• Ensure staff competence and performance through field visits, review of documentation and team-based in-services on VITAS values, hospice principles and practices and team growth needs.
• Act as a resource and mentor for staff on clinical issues, documentation, problem solving, and customer service behavior.
• Oversee staff and volunteer schedules and territory assignments to distribute workload equitably and meet productivity expectations.
• Review and approve payroll with accurate time, mileage and expenses.

Quality Improvement/Regulatory Compliance

• Monitor clinical records and team activities to ensure accuracy, completeness and compliance with VITAS policy and regulatory bodies.
• Develop and implement performance improvement activities in response to service issues and participate in quality and service improvement programs.
• Ensure completion of proactive patient/family satisfaction surveys and implement Quality Improvement measures.
• Assist with regulatory surveys and requests as directed by local program.
• Perform substantive chart reviews to ensure evidence of quality care and participate in outcomes management and annual program review.
• Perform utilization review of continuous care and inpatient levels of care for all patients on the team.

Customer Service / Marketing

• Address problems, grievances, or service failures for patients, families or physicians/MCOs and resolve them promptly.
• Analyze customer service issues to identify causes and work with the team to improve performance.
• Speak with patients/families and attending physicians when patient revocation is considered to seek satisfactory solutions to avoid unnecessary revocation.
• Regularly visit LTC and Contract Bed facilities to ensure care plan integration and customer satisfaction, and discuss criteria for determining appropriateness.
• Provide in-services to customers with team members and program staff.
• Participate in professional, voluntary or community service organizations.

Cost Containment

• Verify/approve admitting IPOC diagnoses, treatments, staffing and supplies.
• Monitor resource utilization for cost-effective service delivery.
• Control and be accountable for productivity, labor and all related patient care costs within the budget.
• Approve all bills/invoices related to patient care services.

Professional Development

• Attend in-services, educational seminars and workshops.
• Develop and achieve professional growth goals and objectives.
• Mentor newly hired Team Managers.

Qualifications

• Reliable transportation with appropriate license and insurance for driver and passengers.
• Private telephone in home.
• Knowledge of principles and practices of primary medical and nursing care, with working knowledge of oncologic nursing and palliative care.
• Understanding of interpersonal dynamics within an interdisciplinary health care team and knowledge of the process of dying and bereavement.
• Working knowledge of VITAS information system (Vx) and ability to utilize management reports.
• Two years of supervisory experience or equivalent in a health care organization.

Education

• Bachelor’s degree preferred.
• Current and valid RN license to practice in the state where the VITAS program is located.

Special Instructions to Candidate

• EOE/AA M/F/D/V

About Us

VITAS Healthcare is the nation’s leading provider of end-of-life care, with resources and expertise to support your personal and professional growth. As a member of the VITAS team, you’ll work for a people-focused organization dedicated to making a difference in the lives of others and be regarded as an expert in your field whose efforts are respected and vital to our hospice mission.

All VITAS employees commit to professionalism, collaboration and teamwork, with a focus on growth and improvement. We serve with commitment and compassion, embracing, innovating, and leading change. If you are that person, make your voice heard—find your purpose at VITAS today.

Benefits

• Competitive compensation
• Health, dental, vision, life and disability insurance
• Pre-tax healthcare and dependent care flexible spending accounts
• Life insurance
• 401(k) plan with generous company match and investment options
• Cancer and/or critical illness benefit
• Tuition Reimbursement
• Paid Time Off
• Employee Assistance Program
• Legal Insurance
• Roadside Assistance
• Affinity Program

Some positions may offer day or night shifts, weekdays or weekends. Choose a Career with VITAS.