Patient Care Coordinator/Receptionist

Shared Practices Group; Virginia Beach (VA); On-site; USD 25,000 - 32,000; Full time

Job summary

Shared Practices Group is seeking a Dental Front Desk Coordinator to greet patients, manage check-in/out, answer calls, and communicate appointment details in a friendly, professional manner.

Based in Virginia Beach, the role supports scheduling, office flow, and records management, ensuring accurate patient information and smooth day-to-day operations. Typical hours are Monday–Friday 8am–5pm with hourly pay between $18 and $23.

Qualifications

• Strong customer service and interpersonal communication skills.
• Excellent organizational skills with strong attention to detail.
• Ability to multitask in a fast-paced environment.
• Comfort with computers, scheduling software, and basic office technology.
• Professional appearance and demeanor.

Responsibilities

• Greet patients warmly and manage check-in/check-out.
• Answer incoming calls, respond to inquiries, and maintain a friendly, professional tone.
• Communicate appointment details, office policies, and general visit flow.
• Support scheduling, recalls, and unscheduled treatment appointments.
• Maintain accurate patient records and documentation in the practice management system.

Skills

Customer service

Organizational skills

Multitasking

Computer proficiency

Professional appearance

Job description

Job Title: Dental Front Desk Coordinator / Dental Receptionist

Position Summary

The Dental Front Desk Coordinator serves as the first and last point of contact for patients and plays a critical role in creating a welcoming, organized, and professional front-office experience. This position focuses on patient communication, scheduling, and administrative support to ensure smooth daily operations and support overall practice success.

Key Responsibilities

Patient Experience & Communication

• Greet patients warmly upon arrival and assist with check-in and check-out
• Answer incoming calls, respond to inquiries, and maintain a friendly, professional tone
• Communicate appointment details, office policies, and general visit flow
• Support a positive and calm environment for patients throughout their visit

Scheduling & Office Flow

• Schedule, confirm, reschedule, and follow up on patient appointments
• Maintain an organized and optimized schedule to support provider productivity
• Coordinate recall, follow-ups, and unscheduled treatment appointments
• Assist with daily office flow and communication between front and clinical teams

Administrative & Records Support

• Maintain accurate patient records and documentation in the practice management system
• Ensure patient forms and information are completed and up to date
• Support general administrative tasks including data entry, filing, scanning, and correspondence
• Maintain a clean, organized, and professional front desk and reception area

Hours & Salary

• Monday-Friday 8am-5pm
• $18 - $23 an hour
• Salary Description $18-$23

Requirements

Required Skills & Qualifications

• Strong customer service and interpersonal communication skills
• Excellent organizational skills and attention to detail
• Ability to multitask in a fast-paced environment
• Comfort with computers, scheduling software, and basic office technology
• Professional appearance and demeanor