Patient Care Coordinator (Radiology)

Jobologi, Inc.; Malvern (Chester County); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading healthcare organization seeks a professional to coordinate patient care, manage registrations, and provide outstanding customer service. Key responsibilities include scheduling, patient interactions, and using healthcare applications. Ideal candidates will possess strong healthcare knowledge and interpersonal skills, with opportunities for career advancement in the Radiology Department.

Qualifications

• Experience in healthcare or appointment scheduling required.
• Bachelor's degree or in progress preferred.

Responsibilities

• Perform patient outreach and coordinate care.
• Handle full patient registration in EPIC.
• Provide excellent customer service and manage pharmacy prescriptions.

Skills

Exceptional customer service and telephone skills

Proficiency in typing and computer use

Experience in healthcare or appointment scheduling

Knowledge of insurance

Education

Bachelor's degree in a related field or working towards one

Job description

Posted Wednesday, February 5, 2025 at 5:00 AM

Job Responsibilities :

Primary Function:

Perform patient outreach to coordinate care, including scheduling appointments.

Collect all patient demographics and complete full registration in EPIC for every scheduled patient.

Review patient coverage and submit insurance authorizations.

Coordinate with health system staff for patient care.

Manage pharmacy prescriptions and liaise with third parties.

Upload images and support third-party radiology services for the Image Library/Reading Room.

Provide excellent customer service, demonstrate insurance knowledge, and attention to detail to ensure accurate medical records and a positive patient experience.

Opportunities for growth within the Radiology Department (Reading Room and Film Library).

Additional Responsibilities:

• Navigate healthcare applications (Epic, Cerner, iCite, etc.) and call center tools (Kyruus, Genesys, etc.).
• Understand physician, department, and healthcare scheduling processes for accurate referrals and outpatient scheduling.
• Complete full patient registration, including demographics, guarantor data, and insurance details.
• Deliver excellent customer service to callers, adhering to communication standards.
• Interact professionally with co-workers, visitors, and staff, reflecting healthcare values.
• Document interactions accurately in software.
• Track patient and third-party interactions diligently, following prompts and reminders.
• Use appropriate greetings and identify oneself during calls.
• Maintain professionalism and respect at all times.
• Request hospital affiliation or location preferences from patients.
• Proactively offer appointment scheduling to promote growth.
• Adhere to schedules and attendance policies.
• Address access issues and escalate to management when necessary.
• Follow references and prompts for accurate scheduling.
• Register callers, classes, screenings, and events accurately.
• Follow HIPAA guidelines at all times.
• Meet daily call volume and quality metrics.
• Complete outbound scheduling from work queues.
• Handle service requests via web appointment forms.

Required Skills:

• Exceptional customer service and telephone skills.
• Proficiency in typing and computer use.
• Experience in healthcare or appointment scheduling.
• Timeliness, patience, and professionalism.
• Knowledge of insurance, sound judgment, critical thinking, and a pleasant telephone manner.

Preferred Qualifications:

• Bachelor's degree in a related field or working towards one.