Patient Care Coordinator - Prosthetics & Orthotics

Össur; Lynchburg (VA); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) matching

Paid holidays

Vacation days

Volunteer days

Sick days

Parental bonding

Job summary

ForMotion, part of the Embla Medical family, is hiring a Patient Care Specialist in Lynchburg, VA. You will greet patients, register them, and support clinic operations using EMR systems and standard procedures.

You will handle appointment scheduling, records management, and insurance coordination while maintaining a professional, patient-centered environment. Training and growth opportunities are available within a Nordic-inspired culture.

Qualifications

• High school diploma or GED equivalent is required.
• Experience using Microsoft Office.
• 1-2 years of healthcare and medical office experience preferred using EMR systems or equivalent skill set.

Responsibilities

• Answer telephone and direct inquiries or triage as needed.
• Schedule appointments and update patient demographics in the EMR.
• Obtain and scan insurance cards and documents into the EMR.
• Maintain complete patient records per company policies.
• Request information from physicians to include in the patient record before delivery and claims.
• Verify insurance benefits and relay payment/billing policies; collect patient payments.
• Maintain Work-In-Progress to ensure timely delivery of patient devices.
• Maintain a clean and safe environment for patients and visitors.
• Follow infection control and safety procedures.
• Take patient height/weight and review medical history with the patient.
• Prepare treatment rooms and patient care areas.
• Provide administrative support to the practice as needed.
• Support marketing efforts to build local referral relationships.
• Maintain professional relationships with patients, referral sources, and staff.
• Participate in ongoing training and development.

Skills

Microsoft Office

Patient communication

Education

High school diploma or GED

Tools

EMR systems

Job description

ForMotion, part of the Embla Medical family, is hiring a Patient Care Specialist in Lynchburg, VA. You will greet patients, register them, and support clinic operations using EMR systems and standard procedures.

You will handle appointment scheduling, records management, and insurance coordination while maintaining a professional, patient-centered environment. Training and growth opportunities are available within a Nordic-inspired culture.