Patient Care Coordinator (PCC)

West-Wichita-Family-Physicians,-PA; Wichita (KS); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Paid time off

Employee benefits

Job summary

West Wichita Family Physicians, PA is seeking a Patient Care Coordinator to streamline pre-service processes for in-house imaging and coordinate referrals for specialty care. You will serve as the first point of contact for scheduling, insurance verification, and patient communication.

The role emphasizes accuracy, confidentiality, and teamwork in a busy clinic. A high school diploma and clinic experience are required, with preferred familiarity with EMR systems and insurance procedures.

Qualifications

• High school diploma or equivalent required.
• Experience in a clinic setting preferred.
• Ability to establish and maintain effective working relationships with patients and staff.
• Excellent attention to detail and organizational skills.
• Ability to prioritize tasks and manage time effectively.
• Knowledge of insurance processes and medical terminology preferred.
• Familiarity with EMR systems.

Responsibilities

• Receive orders from physicians to schedule in-house procedures and process referrals.
• Verify that procedures align with diagnoses and prior testing when needed.
• Verify insurance coverage and obtain information for pre-certification.
• Speak with patients or representatives by phone to schedule procedures.
• Explain procedures and preparation, provide directions and answer questions.
• Maintain confidentiality and contribute to a healthy team environment.
• Perform additional duties as assigned.

Skills

Attention to detail

Time management

Interpersonal skills

Insurance knowledge

EMR familiarity

Problem solving

Teamwork

Education

High school diploma or equivalent

CNA/MA/RN/LPN training or equivalent

Tools

EMR systems

Job description

Position:Patient Care Coordinator (PCC)

Location: Wichita, KS

Job Id:180

# of Openings:1

West Wichita Family Physicians, PA

We are a family-oriented company that supports you, your family, and your work life balance. As a growing practice we are seeking a Patient Care Coordinator to coordinate all pre-service components for in-house diagnostic procedures (i.e., MRI, CT, Nuclear Medicine, etc...) as well as processing referral for specialist or other patient care appointments.

Responsibilities:

• Receive orders from physicians to schedule in-house procedures for diagnostic imaging and process referrals for specialist or other patient care appointments
• Verify the procedure being ordered corresponds with the diagnosis; confirms that any appropriate prior testing has been completed prior to pre-certification
• Verify insurance coverage and obtains appropriate information for pre-certification
• Speak with the patient or patient representative via phone to schedule the procedure
• Explain the procedure and the preparation for the procedure to the patient or patient representative and answer questions, provide directions regarding location and time
• Maintain confidentiality
• Contribute to a healthy team environment
• Additional duties as assigned

Requirements:

• High school diploma or equivalent
• Previous experience in a clinic setting
• Ability to establish and maintain effective working relationships with patients, staff, and others involved with patient care
• Excellent attention to detail and organizational skills
• Ability to prioritize tasks and manage time effectively

Preferred Skills:

• Knowledge of insurance process and medical terminology preferred
• Familiarity with electronic medical records (EMR) systems
• Identifying problems and recommending solutions
• Completion of a certified nursing assistant (CNA), medical assistant (MA), RN or LPN program or equivalent training/experience

The schedule for this position is Monday through Friday, from 8 am to 5 pm. We offer a generous paid time off plan, in addition to a suite of employee benefits.

West Wichita Family Physicians is an Equal Employment Opportunity employer who believes in the principle and practice of equal employment opportunity. It is our intent that all management actions, such as recruiting, hiring, promotion, compensation, benefits, transfers, layoff, terminations and WWFP sponsored training and related activities be administered without regard to race, religion, age, national origin, gender, disability, veteran status or any other group protected by federal, state or local laws. Company is a drug-free workplace, and we use E-Verify to confirm the identity and employment eligibility of all new hires.