Patient Care Coordinator - FT - No nights, holidays or weekends

Pain Physicians Of Wisconsin Sc; Kenosha (WI); On-site; USD 36,000 - 48,000; Full time

Job summary

Pain Physicians Of Wisconsin Sc is seeking a Patient Care Coordinator in Kenosha, WI. The role involves greeting and registering patients, verifying insurance details and demographics, collecting payments, and scheduling future appointments.

You will answer multi-line phone calls, maintain the waiting area, and uphold PPW’s standards of patient service. The position requires excellent customer service, professionalism, and the ability to communicate with patients, providers, and insurance

Qualifications

• High School diploma or equivalent is required.
• At least five years of related experience preferred in healthcare settings.
• Strong organizational, judgment, communication, and analytical skills.
• Aptitude to promote a favorable PPW image with patients, providers, insurers, and the public.
• Ability to work in a team and independently to provide excellent customer service.
• Leadership qualities and participation in process improvements are valued.
• Proficiency with Microsoft Office and basic office equipment.

Responsibilities

• Greet and register each patient as they arrive.
• Verify insurance and patient demographic information at each visit.
• Collect co-pays and create patient receipts.
• Schedule appointments per PPW guidelines.
• Answer a multi-line phone and transfer as needed.
• Maintain a neat and clean waiting area.
• Communicate clearly with patients and staff while ensuring patient safety and dignity.
• Assist patients and family members with transportation arrangements when necessary.

Skills

Customer service

Phone screening

Scheduling

Communication

Multitasking

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Full Time Kenosha, WI, US

Patient Care Coordinator

Department: ASC or Clinic

Location: ASC or Clinic

Reports To: PCC Manager

Employment Status: FT, PT, Casual

FLSA Status: Non-Exempt

About the Employer

Founded in November of 2020, Pain Physicians of Wisconsin is a group of Physicians, Nurse Practitioners, Physician Assistants, and a great group of support staff serving the southeast region of Wisconsin. The goal of our pain treatment team is to help our patients live their healthiest lives possible by easing pain symptoms and restoring function and movement. Learn more about PPWhealth by visiting our website at www.ppwhealth.com .

PositionSummary

Thispositionisresponsibleforverificationofinformationduringpatientregistrationprocess,directincomingphone communicationto appropriate location and personwithinthe organization, and for the scheduling offuturepatientappointments.This positionisresponsibledisplayingapositivecompanyimagewhileprovidingexcellentcustomerservicetoensureadesirablevisitforpatientsandvisitors.

• Greetandregistereachpatientas theyarrive.
• Verifyinsuranceandpatientdemographicinformationateachvisit.
• Provideinformationconcerningoutstandingpatientbalancesandcollectoutstandingfunds.
• Collectco-paysand createpatientreceipts.
• Schedule appointmentsfollowingthePPWSchedulingGuidelines.
• Answera multi-linephoneandtransferappropriately.
• DemonstrategeneralknowledgeofASC and clinic proceduresandanswersgeneralquestionsrelatedtothem.
• Apply appropriate customer service skills and proactive communicationwhen dealing with patients.Speakclearlyandinamature,professionalmanner.
• Maintainthepatientwaitingarea in a neat and clean condition.
• Demonstratepatience, compassion, kindness and empathy. Provide clear explanations of appropriatepatient-relatedpoliciesandalways maintain safety and dignity of patient.
• Ensurepatientschedulebyremindingproviderofservicedelays.
• Assistillordistraughtpatients,asnecessary. Telephonetaxisorfamilymembers,wherenecessary,fortransportation. Notify ASC RN Manager or designee of difficulties.
• Ensureallvendors/visitorssign-inandwearappropriateidentification.
• Responsibleforincomingcash,checks and creditcardreceiptsuntilbalancedand depositedbymanager/designee.
• Openandsortallofficemail.Deliveroutgoingmailto postofficeatendofday.
• Inaddition,havedemonstratedcompetencyandroutinelype1formdutiesinatleastoneofthefollowing:
  • Resource: Liaisonbetween site and off-sitestaffandRN Manager.Responsible for day to day monitoring of workflowand scheduling in the outreach areas; act as aresourcetothestaffforoperationalissuesandtoanyothercustomerwhoneedsassistance.Work with RNManagertoassistwithnewlocationsinterms of workflow, IT equipment, contacts, and staffing.
  • Administration :Assistsite managerwithduties suchastimekeeping,scheduling,staffevaluations,invoices,pettycash,etc.HelpsupportcorporateQualityAssessment and Performance Improvement initiativesasa member of the team.

Qualifications

• HighSchooldiplomaorequivalent.
• Atleast fiveyearsofrelatedexperiencerequired;preferablyinahealthcaresetting.
• Strongorganizational,judgment,communication,andanalyticalskills;sometimesunderpressure.
• Ability to promote favorable PPW image with patients, providers, insurance companies and the public.
• Ability to contribute to a team environment and independently, to provide excellent customer service.
• Evidence of leadership qualities. Frequently contributing to the improvement of the department and participate in committee participation, task force, etc.
• Working knowledge of Microsoft Office.

We consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital or veteran status, the presence of non-job-related disability, or any other legally protected status.