Patient Care Coordinator / Optometric Technician

Eyes on the Square

Bentonville (AR)

On-site

USD 20,457 - 29,136

Full time

14 days+

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Benefits offered by this job

On-the-job training

Supportive team environment

Job summary

A modern optometry practice in Bentonville is seeking an entry-level Patient Care Coordinator/Optometric Technician. The role involves performing patient pre-testing, documenting history, and coordinating care. Candidates should be natural communicators and detail-oriented, with no prior eye care experience necessary. Competitive pay starts at $18/hr with growth opportunities in a supportive team environment.

Qualifications

No eye care experience required, but appreciated.
Must be professional and bubbly.

Responsibilities

Perform pre-testing and document patients’ history.
Capture diagnostic images and maintain a clean clinical environment.
Coordinate referrals and verify insurance benefits.

Skills

Natural communicator

Problem-solving

Organized

Detail-oriented

Enthusiastic about learning

Job description

Patient Care Coordinator / Optometric Technician

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Direct message the job poster from Eyes on the Square

Eyes on the Square is a beautiful, modern, upscale, Christian-owned private optometry practice and optical shop on the Downtown Bentonville Square. We are hiring for a full-time patient care coordinator / optometric technician.

Starting pay is $18/hr for candidates without prior experience, with higher starting rates for those who bring relevant skills or experience. Ample opportunity for growth for motivated individuals.

The candidate we're seeking is both professional and bubbly! This person needs to be a natural communicator and able to think on their feet to problem solve. This role requires someone who is organized, detail oriented, and enthusiastic about excellence and learning new things, as extensive on the job training will be provided. No eye care experience is required, but it is appreciated. We’re looking for great character and a willingness to learn above all else!

This role will be dynamic and will include (but is not limited to):

As an Optometric Technician: .

Perform pre-testing (e.g., visual acuities, pupils/EOMS/CT/CVF, autorefraction/keratometry, iCare tonometry, and lensometry).
Document patients’ chief complaints and gather a thorough history, including personal and family medical history, review of systems, current medications, and other relevant details.
Capture diagnostic images (Optomap retinal photos, OCT, visual field, dry eye testing, etc) and prepare accurate, clean data for the doctor(s).
Maintain a tidy, hygienic clinical environment and perform basic instrument care.
Pivot smoothly between tasks while delivering consistently excellent service to every patient.
Work up patients promptly to keep the doctor on schedule, coordinating with the front desk if adjustments are needed..

As a Patient Care Coordinator: .

Closely collaborate with the doctor(s) to educate patients on next steps, medications, contact lens care, and follow-up.
Coordinate referrals, schedule follow-ups, and support check-out.
Verify insurance benefits, calculate patient portions, and accurately record charges.
Manage all aspects of contact lens follow-ups, sales, and orders (including trial and revenue orders).
Coordinate with vendors to maintain stock and ensure pricing is current.
Monitor and help manage the daily schedule, collaborating with the front desk to balance exam types, patient history, and patient needs while ensuring the doctor’s time is used effectively.
Serve as a consistent point of contact for patients, maintaining continuity and clear communication throughout their care.
Problem-solve and make operational decisions in Dr. Howell’s absence, providing guidance consistent with his preferences and practice standards (excluding medical or clinical decisions), and serve as a reliable support to help anticipate needs and keep things running smoothly.

Everyone on our teamcollaborates on the following tasks as needed:

Pulling insurance benefits (vision and medical)
Communicating with patients via phone, text, fax, email, and occasionally mail
Checking patients in and out
Reviewing paperwork
Maintain clean and organized work spaces as well as cleaning the office (a team effort)

Our office is just 3 years young and continues to grow, expand, and evolve as we refine our services and add new offerings. Our small team is composed of knowledgeable, kind, and highly skilled people who serve our patients and each other with joy. A healthy office culture is something we take extremely seriously. Our team works as a well-oiled machine, so it's important that our new team member adds to the fun and fits into our happy, healthy office dynamic. Our existing team will welcome you with open arms, support you as you learn, affirm your strengths, assist/train you in your weaknesses, and bring you in on all the fun that comes with working on the Downtown Bentonville Square!

Some things that set our office apart and make Eyes on the Square a great place to work:

We are located on the historic Downtown Bentonville Square.
We seek out independent, unique, and high quality eyewear. Our optical offers a selection of over 350 eyeglass frames and sunglasses from around the world, with styles to complement everyone. Some of our featured frame lines include: LINDBERG, Gotti, TAVAT, DITA, State, Etnia of Barcelona, LOOL, Alba Optics, Wiley X, Maui Jim, and more.
We utilize advanced technology to make our patient’s experiences more enjoyable, our team’s job easier and more efficient, and our products more custom tailored to each patient.
Our approach to medical care is holistic and focused on finding a root cause.
Everything in the office is new, clean, and aesthetically pleasing
Most importantly, our number one priority, motivator, and director is our aim to glorify God in all we do as a company.

It's an exciting time to join in on our growing business and all that lies ahead for Eyes on the Square. Endless growth, fun, and opportunities are down the pipeline with the right person!

Monday – Thursday: 8:00 AM to 5:00 PM
Friday: 8:00 AM to 12:30 PM
Closed Saturdays & Sundays

Stand Out from the Crowd:

Please submit a professional resume (not auto-generated)
Include a custom cover letter telling us why you’re the right fit for our team and what drew you to this role.

We look forward to meeting you soon!

Seniority level