Patient Care Coordinator & Medical Office Assistant

Mayo Clinic; Jacksonville (FL); Sur place; USD 42 000 - 60 000; Plein temps

Avantages offerts par ce poste

Medical plan options

Dental plan options

Vision plan options

Pre-Tax Savings: HSA/FSAs

Competitive retirement package

Résumé du poste

Mayo Clinic in Jacksonville, FL seeks an attentive administrative professional to coordinate patient visits and support the health care team. You will prepare patients, verify demographics, and manage scheduling issues to ensure smooth patient flow in a multispecialty setting.

The role requires a High School Diploma or GED with two years of customer service experience, basic computer skills, and BLS certification. Associate's Degree preferred for advancement in a dynamic clinical environment.

Qualifications

• High School Diploma or GED and two years of customer service experience required.
• Associate's Degree and coursework in a healthcare related field is preferred (e.g., Administrative Clinic Assistant, Medical Office, Medical Assistant, Health Care/Medical Receptionist or comparable).
• Requires computer skills (Windows-based applications and intranet/internet use) with the ability to keyboard.
• Ability to work independently, be goal directed and have strong organizational skills.
• Effectively multitask without compromising quality.
• Basic Life Support (BLS) certification required.

Responsabilités

• Facilitates patient visits and supports the health care provider by anticipating and responding to patient needs and requests of the health care team.
• Coordinates details of patient visits, prepares patients, completes pre-examination record information, and manages the flow of patient materials.
• Obtains or verifies patient demographics and informs patients of scheduling delays or changes to the appropriate individuals.
• Serves as a direct contact and resource to the patient.
• Performs related clerical duties such as processing prior authorizations and handling patient appointment communications.

Connaissances

Customer service

Multitasking

Communication skills

Empathy

Time management

Formation

High School Diploma or GED

Associate's Degree preferred

Description du poste

Mayo Clinic in Jacksonville, FL seeks an attentive administrative professional to coordinate patient visits and support the health care team. You will prepare patients, verify demographics, and manage scheduling issues to ensure smooth patient flow in a multispecialty setting.

The role requires a High School Diploma or GED with two years of customer service experience, basic computer skills, and BLS certification. Associate's Degree preferred for advancement in a dynamic clinical environment.