Patient Care Coordinator II: Clinical Ops & Patient Liaison

Stanford Health Care; California (MO); On-site; USD 42,000 - 65,000; Full time

Job summary

Stanford Health Care is seeking a PCC II to support day-to-day clinic operations and develop essential clinical skills. The role focuses on patient care, rooming, intake, and collaboration with providers to ensure safe, efficient visits.

As a foundational level position, you will learn policies, procedures, and documentation standards, with opportunities to progress within the care delivery team while maintaining high standards of patient safety and service.

Qualifications

• High School Diploma or GED.
• Certificate or transcript from a medical assisting program.
• Medical assistant training by a licensed physician or podiatrist.
• Certification as medical assistant through a CA-approved certifying org.

Responsibilities

• Clinical Expertise Development: Undertake work in assigned areas to develop the necessary expertise within a given specialty area or clinic.
• Record Keeping and Protocol Compliance: Complete disability paperwork, maintain temperature logs, follow assigned protocols, and ensure workplace safety and infection prevention within the role's scope.
• Patient Care: Perform patient care duties, including measuring vital signs, weight, height, rooming, drawing labs, assisting providers with medication reconciliation, and other special departmental tasks such as EKG, ear lavage, etc.
• Clinical Administration: Handle check-in/out, virtual rooming for providers, vaccine administration, point-of-care testing, and specimen collection.
• Clinic Maintenance: Manage weekly clinic preparation, clinic area stocking, medication, and supply ordering, and ensure timely completion of work assignments.
• Communication and Coordination: Handle patient phone calls, prescription refills, and clinic support operations, manage CRM/In-Basket, and serve as a liaison between the provider, the patient, and the staff.

Skills

Medical terminology

Infection control

Customer service

Communication skills

Teamwork

Education

High School Diploma or GED

Medical assisting program certificate

Medical assistant training by licensed physician/podiatrist

CA-approved MA certification

Tools

CRM/In-Basket

Electronic Health Records (EHR)

Job description

Stanford Health Care is seeking a PCC II to support day-to-day clinic operations and develop essential clinical skills. The role focuses on patient care, rooming, intake, and collaboration with providers to ensure safe, efficient visits.

As a foundational level position, you will learn policies, procedures, and documentation standards, with opportunities to progress within the care delivery team while maintaining high standards of patient safety and service.