Patient Care Coordinator - Hand and Peripheral Clinic - Harborview

University of Washington; Seattle (WA); On-site; USD 35,000 - 50,000; Full time

Job summary

Harborview Medical Center is seeking a Full-time Days Patient Care Coordinator for the Hand and Peripheral Clinic in Seattle. The role supports hospital coordination, pre-admission planning, surgery scheduling and patient communication to ensure seamless care.

Responsibilities include liaising with UWMC/UW Medicine teams, preparing patients for procedures, and coordinating with financial services for charges and eligibility. On-site work with a Monday–Friday day shift.

Qualifications

• Bachelor’s degree in a medically related or public relations field, or equivalent education/experience.
• Two (2) years of experience in a tertiary patient care setting with interactions across medical services, patients and families, and physicians.
• Equivalent education and/or experience may substitute for minimum qualifications except when legally required such as a license or certification.

Responsibilities

• Acts as primary liaison for UWMC/UW Medicine with hospital, patient, family, referring physicians, and outside agencies.
• Uses effective oral and written communication with health care professionals, patients, insurers and hospital staff.
• Coordinates pre-admission tests and procedures, and manages pre-op planning communications to patients.
• Schedules, reschedules and coordinates surgeries and OR time using scheduling systems.
• Performs other duties as assigned.

Skills

Effective communication

Interpersonal skills

Medical terminology

Education

Bachelor’s degree in a medically related or public relations field

Tools

None

Job description

Job Description

Full-time Days Patient Care Coordinator.

• Full-time, 100% FTE (40 hours per week)
• Mondays- Fridays
• Day Shift
• On-site/No Telework

Job Description

Harborview - Hand and Peripheral Clinic has an outstanding opportunity for a Full-time Days Patient Care Coordinator.

WORK SCHEDULE

• Full-time, 100% FTE (40 hours per week)
• Mondays- Fridays
• Day Shift
• On-site/No Telework

POSITION HIGHLIGHTS

• Conveniently located near public transportation
• Make a difference for the patients and employees we serve
• Opportunity to provide career growth

Department Description

Located in the Ninth & Jefferson building across from Harborview Medical Center, the Hand & Peripheral Clinic at Harborview provides consultation and surgical treatment for complex foot and ankle reconstruction, including arthritis, deformities, genetic anomalies, sports injuries and traumatic injury. We also offer podiatry services and non-surgical treatments.

We partner with our patients to develop an individualized treatment plan that will provide the best outcome for foot and ankle mobility and function.

Primary Job Responsibilities

• Acts as primary liaison for UWMC/UW Medicine and represent departmental physician(s) with the hospital, patient and family, referring physicians, outside agencies, staff from outside hospitals and general public by providing information and advice regarding UWMC hospital services
• Uses effective oral and written communication with a variety of Health Care Professionals, patients and their advocates, hospital and clinic personnel both at UWMC and other medical facilities, representatives of insurance companies and other organizations related to the health care industry
• May provide clinic charges for visit types, procedures, and surgeries to patients or prospective patients to the clinic. May provide estimated charges based on plan of care for purpose of patient deposits when patient is determined to be self-pay. This is done in conjunction with Financial Services and under the direction of the Health Services Manager, clinic Manager/Department Administrator
• Contacts review organizations and insurance companies to ensure prior approval requirements are met before patients enter the system such as pre-authorization and referrals; present necessary medical information such as history, diagnosis, prognosis, and length of stay prior to admissions; provide specific medical information to financial services to maximize reimbursement to the hospital and physicians
• Responsible for coordination of pre-admission tests and procedures
• Schedules and communicates pre-op planning and preparation to patient. Sends appointment and other information to patients
• Manages OR block time. Releases block time and requests elective OR time through the Surgical Services Website
• Responsible for scheduling, rescheduling, and canceling surgeries on ESI scheduling system. Will monitor case order day prior to surgery and make any necessary changes
• Other assigned duties

Requirements

• A Bachelor’s degree in a medically related or public relations field,
• AND
• two (2) years experience in a tertiary patient care setting involving interaction with a variety of medical services, contact with patients and families, interaction with physicians, and proficiency in medical terminology.
• OR Equivalent education/experience
• Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration

About Harborview Medical Center

As the region's only Level I Trauma and verified burn center, Harborview Medical Center is a comprehensive healthcare facility owned by King County and operated by UW Medicine. It is dedicated to providing specialized care for a broad spectrum of patients from throughout the Pacific Northwest, including the most vulnerable residents of King County. It provides exemplary patient care in leading-edge centers of emphasis, including emergency medicine, trauma and burn care, neurosciences, ophthalmology, vascular surgery, HIV/AIDS, rehabilitation, mental health and substance abuse care.

Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region.

Challenge. Collaboration. Compassion.

Become part of our team.

Join our mission to make life healthier for everyone in our community.

Compensation, Benefits And Position Details

Pay Range Minimum:

$25.58 hourly

Pay Range Maximum

$36.62 hourly

Benefits

Other Compensation:

For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/

Shift

First Shift (United States of America)

Temporary or Regular?

This is a regular position

FTE (Full-Time Equivalent)

100.00%

Union/Bargaining Unit

SEIU Local 925 Nonsupervisory

About Uw Medicine – Where Your Impact Goes Further

UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the publicby advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

Our Commitment

The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [e-mail].

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.